Casa Serena 10

Rumah Tetamu
Mencari bilik untuk anda...
9.4
/10
Cemerlang
22 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Clive John

10.0
/ 10
Lovely little hotel in a very quiet area, staff were excellent, breakfast was very good, we would highly recommend it.
Lihat terjemahan

Giuseppina

10.0
/ 10
Struttura magnifica, un oasi di tranquillità, la cura dei dettagli, gli arredi e le opere d'arte esposte ne fanno un posto unico. Personale gentilissimo, professionale e sempre a disposizione. Pulizia impeccabile. Colazione vista oceano, cosa volere di più?
Lihat terjemahan

Giovanni

10.0
/ 10
Sono molto soddisfatto del mio recente soggiorno presso Casa serena 10. Ho apprezzato molto l'accoglienza, la pulizia e le ottime finiture delle camere. Il personale è stato molto gentile e attento. Inoltre, la posizione si è rivelata ideale per le mie necessità.
Lihat terjemahan
Di Kawasan
Lihat Peta
Camino La Fabrica 10, Macher, Tías, Las Palmas, Canary Islands, Spain, 35571

Kemudahan Utama

Lihat Lebih
Kolam Renang
Parkir
WiFi
Penginapan di Casa Serena 10 ialah pilihan yang baik apabila anda melawat Tías.
Lihat Lebih

Persekitaran Casa Serena 10

Camino La Fabrica 10, Macher, Tías, Las Palmas, Canary Islands, Spain, 35571
Temui Lebih Banyak Tempat
Luar Bangunan Casa Serena 10
Luar Bangunan 2 Casa Serena 10

Ketahui Lebih Lanjut Mengenai Casa Serena 10

General
Berdekatan dengan Bodeguita Vega Volcán

Location
Dengan penginapan di Casa Serena 10 di Tías, anda akan berada dalam lingkungan 15 minit memandu dari Pantai Puerto del Carmen dan Bodeguita Vega Volcán. Rumah tamu ini berada 20.5 km dari Marina Rubicon dan 9.4 km dari Pantai Matagorda.

Attractions
Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Bodeguita Vega Volcán - 3.4 km / 2.1 mi
Playa Chica - 4.4 km / 2.8 mi
Pusat Sukan Fariones - 4.5 km / 2.8 mi
Timanfaya Sub - 4.6 km / 2.9 mi
Pantai Puerto del Carmen - 4.7 km / 2.9 mi
Kilang Wain Rubicon - 4.8 km / 3 mi
Kilang Wain La Geria - 4.9 km / 3 mi
Muzium Rumah Jose Saramago - 5.8 km / 3.6 mi
Lanzarote Golf Resort - 7 km / 4.3 mi
Las Grietas - 7.4 km / 4.6 mi
Gran Casino de Lanzarote - 7.7 km / 4.8 mi
Pantai El Barranquillo - 8.2 km / 5.1 mi
La Peñita - 8.4 km / 5.2 mi
Kelab Gran Karting Lanzarote - 8.5 km / 5.3 mi
Pusat Seni La Antigua Escuela de Yaiza - 8.8 km / 5.5 mi

Lapangan terbang pilihan untuk Casa Serena 10 adalah Arrecife (ACE-Lanzarote) - 9.9 km / 6.1 bt

Facilities
Gunakan peluang rekreasi seperti kolam renang terbuka atau kecapi pemandangan dari teres dan taman. Kemudahan tambahan di rumah tamu ini termasuklah akses Internet wayarles percuma, ruang tamu bersama dan bantuan pelancongan/tiket. Cukup mudah untuk menikmati keindahan tepi laut dengan pengangkutan ulang-alik ke pantai (dengan surcaj) yang disediakan.

Business Facilities
Kemudahan yang ditampilkan adalah termasuk perkhidmatan limousin/kereta bandar, daftar keluar ekspres dan kakitangan berbilang bahasa. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining
Anda boleh menikmati sajian di restoran yang disediakan untuk tetamu Casa Serena 10, atau singgah di bar/deli snek. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan pesanan masak percuma disajikan pada setiap hari dari 8:30 hingga 10:30.

Rooms
Selesakan diri anda di salah satu daripada 8 bilik berhawa dingin yang menampilkan TV Pintar. Katil busa memori anda disediakan dengan peralatan tempat tidur premium. Akses Internet berwayar dan wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung, sedangkan satelit disediakan untuk hiburan anda. Kemudahan yang disediakan merangkumi peti besi dan cerek elektrik, manakala pengemasan disediakan setiap hari.

Semua kemudahan dari Casa Serena 10

Bar, Kafe dan Lounge Casa Serena 10
Bar, Kafe dan Lounge
Kolam Renang Casa Serena 10
Kolam Renang
Ruang Umum Casa Serena 10
Ruang Umum
Luar Bangunan Casa Serena 10
Luar Bangunan
Lain-lain Casa Serena 10
Lain-lain

Aktiviti

  • Lawatan kilang wain
  • Kolam renang terbuka
  • Taman
  • Tuala pantai
  • Kedai
  • Kerusi berjemur kolam renang

Pengangkutan

  • Perkhidmatan limo atau kereta bandar
  • Shuttle kawasan pantai
  • Pengangkutan dari lapangan terbang

Umum

  • Kawasan merokok
  • Parkir
  • Teres

Makanan dan Minuman

  • Sarapan
  • Bar snek

Perkhidmatan Hotel

  • Daftar keluar ekspres
  • Kakitangan berbilang bahasa

Kemudahan Internet

  • WiFi percuma

Kemudahan OKU

  • Pembolehcapaian mudah

Kemudahan Umum

  • Parkir

Polisi Penginapan & Maklumat Umum di Casa Serena 10

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 00:00
Daftar keluar:
Sebelum 11:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Nama pada kad kredit yang digunakan untuk membayar caj sampingan semasa daftar masuk hendaklah sama dengan nama utama dalam tempahan bilik
  • Hartanah ini menerima kad kredit, kad debit, bayaran mudah alih dan wang tunai
  • Pilihan bayaran mudah alih termasuk: PayPal
  • Hartanah ini mempunyai hak untuk melakukan prapengesahan kepada kad kredit tetamu sebelum ketibaan.
  • Transaksi tanpa tunai tersedia
  • Bilik tetamu bebas-bising tidak dapat dijamin
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, sistem keselamatan, dan alat pertolongan cemas
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
, Hartanah ini menawarkan pengangkutan pindahan dari lapangan terbang (surcaj boleh dikenakan). Untuk pengaturan pengambilan, tetamu mesti menghubungi hartanah 72 jam sebelum tiba, menggunakan maklumat hubungan pada pengesahan tempahan. Tidak ada meja depan (tempat menyambut tetamu) di hartanah ini.Sebelum ketibaan, tetamu mesti melengkapkan pendaftaran dalam talian dengan hartanah melalui pautan selamat. Jika anda merancang untuk tiba selepas 22:00, sila hubungi hartanah lebih awal menggunakan maklumat pada pengesahan tempahan.  Tetamu yang merancang untuk tiba di luar waktu daftar masuk akan menerima e-mel dalam masa 48 jam sebelum ketibaan yang mengandungi arahan daftar masuk dan kod akses. Hos akan menyambut tetamu ketika ketibaan. Semasa mendaftar masuk, tetamu mesti mengemukakan keputusan ujian Antigen COVID-19 yang negatif. Syarat keputusan ujian COVID-19 yang negatif diguna pakai kepada semua tetamu yang berumur 18 tahun dan ke atas, serta keputusan mesti dikeluarkan tidak lebih dari 48 jam sebelum mendaftar masuk. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Pets Not Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Parkir, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 00:00 - hingga 11:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Casa Serena 10
8
Fasilitas lain di Casa Serena 10
Lawatan kilang wain, Kolam renang terbuka, Taman, Tuala pantai, Kedai

Soalan lazim tentang Casa Serena 10

Apa facilities yang tersedia di Casa Serena 10?
Berikut facilities yang ada di Casa Serena 10 seperti Kolam Renang, Parkir, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Casa Serena 10?
Masa check-in di Casa Serena 10 bermula dari 15:00 - 00:00 manakala masa check-out ialah pada Sebelum 11:00
Adakah Casa Serena 10 menyediakan sarapan pagi?
Ya, Casa Serena 10 menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Casa Serena 10?
Casa Serena 10 ialah hotel bertaraf 4.0-bintang.
Berapakah jumlah bilik yang terdapat di Casa Serena 10?
Jumlah keseluruhan bilik di Casa Serena 10 ialah 8.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Casa Serena 10

9.4
Cemerlang
Daripada 22 ulasan
Kebersihan

9.8

Perkhidmatan dan Kemudahan

9.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Casa Serena 10

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Clive John
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Lovely little hotel in a very quiet area, staff were excellent, breakfast was very good, we would highly recommend it.
Giuseppina
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Struttura magnifica, un oasi di tranquillità, la cura dei dettagli, gli arredi e le opere d'arte esposte ne fanno un posto unico. Personale gentilissimo, professionale e sempre a disposizione. Pulizia impeccabile. Colazione vista oceano, cosa volere di più?
Giovanni
icon-
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Sono molto soddisfatto del mio recente soggiorno presso Casa serena 10. Ho apprezzato molto l'accoglienza, la pulizia e le ottime finiture delle camere. Il personale è stato molto gentile e attento. Inoltre, la posizione si è rivelata ideale per le mie necessità.
Martina
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Struttura molto moderna e curata nei minimi dettagli! La nostra camera era molto grande e confortevole, con un bel bagno elegante. Siamo stati contenti di aver pernottato qui e lo consigliamo caldamente a chiunque!
Louise
icon-
8.0
/10
Diulas 18 minggu yang lalu

Hotels.com verified review

Beautiful building , nice pool and great breakfast and staff . Just make sure you check in online and ensure you pay the holding deposit before you arrive otherwise you’ll not get sent the codes to get in .
michael
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Staying in Casa Serena 10 has been an amazing experience! We were really impressed from the beginning to the end of our stay! Casa Serena 10 combines comfort and style perfectly. Very elegant decor, and a peaceful, soothing atmosphere. Every part of Casa Serena 10 had that nice vacation/relaxing feeling. Whether relaxing in the lounge or walking around, it all felt just perfect. This hotel really provides a top-quality experience in every aspect. We stayed for three nights and we didn't want to leave. Everything was extraordinarily clean, peaceful, and pleasant. From start to finish, the hotel management and staff made us feel at home. Our stay was truly memorable. The peaceful ambiance and excellent staff made this one of the best hotel experiences I’ve had. Amazing stay!
Read More
Ernesto
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Nos alojamos en la suite 5 y nos encantó: es muy amplia, luminosa y decorada con mucho gusto. Además, tiene acceso directo a la piscina. La limpieza es impecable y todo se ve tal cual aparece en las fotos. El desayuno estaba riquísimo y muy completo, y el personal fue siempre amable y atento. El wifi funciona perfectamente en todas las instalaciones y el Honesty Bar junto a la piscina nos pareció una idea fantástica: puedes servirte cuando te apetezca y pagar después, súper cómodo. La ubicación del alojamiento es excelente, cerca de los principales puntos turísticos de la isla y también del aeropuerto. En nuestro caso fue una escapada corta, pero sin duda esperamos volver en otra ocasión.
Read More
ZAHER
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 29 minggu yang lalu

Hotels.com verified review

The whole suite just felt luxurious, Especially the Bathroom and the pool area is shared only with a few guests, so mostly it feels quiet. The breakfast was amazing, everyday they serve a different menu and you can just taste the quality in the food. The Manager Stephanie came every morning to check on all of the guests and she was very helpful and warm. Definitely recommend!!
Read More
Sylvain
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 31 minggu yang lalu

Hotels.com verified review

Hotel bien situé pour visiter l'île, chambre propre et bien équipée. Le personnel du petit déjeuner et la gérante Stéphanie sont aux petits soins pour nous offrir la meilleure expérience possible. Excellent rapport qualité prix.
Attila
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 34 minggu yang lalu

Hotels.com verified review

Before arriving, please reach out to ask for online check-in, otherwise you can't enter. The contact details (including messaging) on hotels.com are incorrect, the correct number can be found on Google maps. The property visually looks as good as on the pictures. Furthermore the hotel is situated in a convenient and serene location. While a very kind hotel manager tries her best to make up for the flaws, there is a lot of room for improvement. Smaller things, like the pool temperature, the lack of a coffee maker in the room, minimal amenities in the room, forgetting to change towels on the floor and the inconsistent warm water supply (solar heated). But also the main reason we won't come back: Ryanair-style customer service. All through WhatsApp, rude (sometimes borderline disrespectful) and not helpful. You expect they would be alarmed when guests send a video pressing the correct access code on a faulty keypad lock on the only entrance door. In stead they messaged the same code, stating it must have been pressed wrong. This resulted in the guests giving their phone number to open the door from the inside, guests holding an emergency exit door open with a trash can and guests advising us to climb a wall on the back to enter when the front door code lock is faulty. That was a first for us. And a last. However, one part truly deserved a 5-star rating, and cheered us up every morning. That was their absolutely world-class quality breakfast service by super friendly staff.
Read More
eric
10.0
/10
Diulas 38 minggu yang lalu

Hotels.com verified review

Chambre superbe avec vue magnifique. Excellent petit déjeuner.Piscine frisquette fin décembre
Alex
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 38 minggu yang lalu

Hotels.com verified review

Amazing, quiet, peaceful retreat with incredibly friendly and accommodating staff. Slightly out of town so car was essential. €7 in a taxi from Puerto del Carmen. Breakfast was devine every day. We stayed 2 weeks and we felt looked after.
monica
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

The property itself was lovely and aesthetically pleasing. Lots of natural light and space. The room was spacious and clean and everything was as described with the ocean view. The breakfast was top rated. Glass of juice, water and option of a hot drink with cake and the pre set breakfast. Amendments can be made if necessary, mu husband doesnt like onions so they substituted them for tomatoes. With it being a small establishment, it isnt crowded or noisy but quiet and peaceful. Ample seating and lounging seats near the pool. The staff are friendly and efficient A good place to go if you want to be out of the hustle and bustle and recharge. But only a 10 minute taxi to puerto del carmen and airport. Things to note: The owner doesnt meet you upon arrival. You get told the access codes to the necessary doors beforehand. The pool claims to be heated, the hotel management will say it takes time to heat, but it isnt heated. Apparently around 2-4pm it is warmer...but it isn't. Still stone cold. Not much to do in the immediate surrounding area, a short walk to the local supermarkets. A hire car is definitely recommended or on the main road are some bus stops that can take you to the more popular areas. The 34, las vistas stop takes you right outside "the lost world". No spa or massage facilities were seen on the premises and the bar area has no drinks or vending machines as photographed. As a place to disconnect, I would go again.
Read More
Timothy
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 44 minggu yang lalu

Hotels.com verified review

Nice big room, good sized bathroom, beautiful sea view, easy access, great breakfast (changes every 3 days).
Bryan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 189 minggu yang lalu

Expedia Group verified review

My wife Sophia and I had a truly wonderful experience during our stay at this luxurious property. From the moment we stepped through the door, we were enveloped in an atmosphere of sophistication and comfort. The rooms were beautifully designed, with stunning art adorning the walls throughout the establishment. Max, the owner, made us feel incredibly welcome and went above and beyond to ensure that all of our needs were met. The breakfasts, prepared by Veronica, were exceptional and we eagerly awaited each morning's offering, as it was always a delightful surprise. In addition, Max also organized dinners with guest chefs and we highly recommend taking advantage of these unique culinary experiences. Our meals, which included Mexican cuisine and a seafood night, were simply amazing and rated a perfect 10 out of 10.
Read More
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Bilangan ulasan setiap halaman
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Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Casa Serena 10

Penafian

Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.

Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
9.4
Cemerlang
Daripada 22 ulasan
Kebersihan

9.8

Perkhidmatan dan Kemudahan

9.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Casa Serena 10

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Clive John
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Lovely little hotel in a very quiet area, staff were excellent, breakfast was very good, we would highly recommend it.
Giuseppina
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Struttura magnifica, un oasi di tranquillità, la cura dei dettagli, gli arredi e le opere d'arte esposte ne fanno un posto unico. Personale gentilissimo, professionale e sempre a disposizione. Pulizia impeccabile. Colazione vista oceano, cosa volere di più?
Giovanni
icon-
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Sono molto soddisfatto del mio recente soggiorno presso Casa serena 10. Ho apprezzato molto l'accoglienza, la pulizia e le ottime finiture delle camere. Il personale è stato molto gentile e attento. Inoltre, la posizione si è rivelata ideale per le mie necessità.
Martina
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Struttura molto moderna e curata nei minimi dettagli! La nostra camera era molto grande e confortevole, con un bel bagno elegante. Siamo stati contenti di aver pernottato qui e lo consigliamo caldamente a chiunque!
Louise
icon-
8.0
/10
Diulas 18 minggu yang lalu

Hotels.com verified review

Beautiful building , nice pool and great breakfast and staff . Just make sure you check in online and ensure you pay the holding deposit before you arrive otherwise you’ll not get sent the codes to get in .
michael
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Staying in Casa Serena 10 has been an amazing experience! We were really impressed from the beginning to the end of our stay! Casa Serena 10 combines comfort and style perfectly. Very elegant decor, and a peaceful, soothing atmosphere. Every part of Casa Serena 10 had that nice vacation/relaxing feeling. Whether relaxing in the lounge or walking around, it all felt just perfect. This hotel really provides a top-quality experience in every aspect. We stayed for three nights and we didn't want to leave. Everything was extraordinarily clean, peaceful, and pleasant. From start to finish, the hotel management and staff made us feel at home. Our stay was truly memorable. The peaceful ambiance and excellent staff made this one of the best hotel experiences I’ve had. Amazing stay!
Read More
Ernesto
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 27 minggu yang lalu

Expedia Group verified review

Nos alojamos en la suite 5 y nos encantó: es muy amplia, luminosa y decorada con mucho gusto. Además, tiene acceso directo a la piscina. La limpieza es impecable y todo se ve tal cual aparece en las fotos. El desayuno estaba riquísimo y muy completo, y el personal fue siempre amable y atento. El wifi funciona perfectamente en todas las instalaciones y el Honesty Bar junto a la piscina nos pareció una idea fantástica: puedes servirte cuando te apetezca y pagar después, súper cómodo. La ubicación del alojamiento es excelente, cerca de los principales puntos turísticos de la isla y también del aeropuerto. En nuestro caso fue una escapada corta, pero sin duda esperamos volver en otra ocasión.
Read More
ZAHER
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 29 minggu yang lalu

Hotels.com verified review

The whole suite just felt luxurious, Especially the Bathroom and the pool area is shared only with a few guests, so mostly it feels quiet. The breakfast was amazing, everyday they serve a different menu and you can just taste the quality in the food. The Manager Stephanie came every morning to check on all of the guests and she was very helpful and warm. Definitely recommend!!
Read More
Sylvain
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 31 minggu yang lalu

Hotels.com verified review

Hotel bien situé pour visiter l'île, chambre propre et bien équipée. Le personnel du petit déjeuner et la gérante Stéphanie sont aux petits soins pour nous offrir la meilleure expérience possible. Excellent rapport qualité prix.
Attila
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 34 minggu yang lalu

Hotels.com verified review

Before arriving, please reach out to ask for online check-in, otherwise you can't enter. The contact details (including messaging) on hotels.com are incorrect, the correct number can be found on Google maps. The property visually looks as good as on the pictures. Furthermore the hotel is situated in a convenient and serene location. While a very kind hotel manager tries her best to make up for the flaws, there is a lot of room for improvement. Smaller things, like the pool temperature, the lack of a coffee maker in the room, minimal amenities in the room, forgetting to change towels on the floor and the inconsistent warm water supply (solar heated). But also the main reason we won't come back: Ryanair-style customer service. All through WhatsApp, rude (sometimes borderline disrespectful) and not helpful. You expect they would be alarmed when guests send a video pressing the correct access code on a faulty keypad lock on the only entrance door. In stead they messaged the same code, stating it must have been pressed wrong. This resulted in the guests giving their phone number to open the door from the inside, guests holding an emergency exit door open with a trash can and guests advising us to climb a wall on the back to enter when the front door code lock is faulty. That was a first for us. And a last. However, one part truly deserved a 5-star rating, and cheered us up every morning. That was their absolutely world-class quality breakfast service by super friendly staff.
Read More
eric
10.0
/10
Diulas 38 minggu yang lalu

Hotels.com verified review

Chambre superbe avec vue magnifique. Excellent petit déjeuner.Piscine frisquette fin décembre
Alex
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 38 minggu yang lalu

Hotels.com verified review

Amazing, quiet, peaceful retreat with incredibly friendly and accommodating staff. Slightly out of town so car was essential. €7 in a taxi from Puerto del Carmen. Breakfast was devine every day. We stayed 2 weeks and we felt looked after.
monica
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 38 minggu yang lalu

Expedia Group verified review

The property itself was lovely and aesthetically pleasing. Lots of natural light and space. The room was spacious and clean and everything was as described with the ocean view. The breakfast was top rated. Glass of juice, water and option of a hot drink with cake and the pre set breakfast. Amendments can be made if necessary, mu husband doesnt like onions so they substituted them for tomatoes. With it being a small establishment, it isnt crowded or noisy but quiet and peaceful. Ample seating and lounging seats near the pool. The staff are friendly and efficient A good place to go if you want to be out of the hustle and bustle and recharge. But only a 10 minute taxi to puerto del carmen and airport. Things to note: The owner doesnt meet you upon arrival. You get told the access codes to the necessary doors beforehand. The pool claims to be heated, the hotel management will say it takes time to heat, but it isnt heated. Apparently around 2-4pm it is warmer...but it isn't. Still stone cold. Not much to do in the immediate surrounding area, a short walk to the local supermarkets. A hire car is definitely recommended or on the main road are some bus stops that can take you to the more popular areas. The 34, las vistas stop takes you right outside "the lost world". No spa or massage facilities were seen on the premises and the bar area has no drinks or vending machines as photographed. As a place to disconnect, I would go again.
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Timothy
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 44 minggu yang lalu

Hotels.com verified review

Nice big room, good sized bathroom, beautiful sea view, easy access, great breakfast (changes every 3 days).
Bryan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 189 minggu yang lalu

Expedia Group verified review

My wife Sophia and I had a truly wonderful experience during our stay at this luxurious property. From the moment we stepped through the door, we were enveloped in an atmosphere of sophistication and comfort. The rooms were beautifully designed, with stunning art adorning the walls throughout the establishment. Max, the owner, made us feel incredibly welcome and went above and beyond to ensure that all of our needs were met. The breakfasts, prepared by Veronica, were exceptional and we eagerly awaited each morning's offering, as it was always a delightful surprise. In addition, Max also organized dinners with guest chefs and we highly recommend taking advantage of these unique culinary experiences. Our meals, which included Mexican cuisine and a seafood night, were simply amazing and rated a perfect 10 out of 10.
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