阿古玛尔阿托查酒店

Close to supermarket but the hotel is old fashion style…

NA

只提供很薄的被子，暖氣控制很差時冷時熱，風扇聲音很大。浴室可能因為乾濕分離的玻璃都很小怕水噴濺到浴缸外，所以水量很小很難調整適當的水溫，不是太熱就是太冷

Good an quiet location. Clean room and well maintained hotel.

Beautiful hotel with a great staff. We rented one of the 4 bed family rooms. It was a great price, very clean, and was perfect for our family for 1 night after arriving in Madrid..

Close to main train station Atocha. Not very luxurious but we had a good time.

Todo ok

Es un hotel antiguo, que necesita ser renovado. Lo único que destaca es su situación, muy cerca de la estación de Atocha, sino no merece la pena.

Personal muy amable y un buen desayuno buffet.

Muy buena ubicación, excelente para, justo como en el anuncio

The breakfast menu was very good.

Great brea

Hotel con buena ubicación a todo el transporte para moverte sin complicaciones.

Very upscale hotel. The staff and property were very nice.

We had three of us in one room with 4 beds. Very spacious room and bathroom. Very comfortable accommodation and convenient location

Wonderful for big groups and close to train station Atocha. Super convenient location

I had a bittersweet experience. More bitter than sweet. The hotel had a great location and staff were gentle. The bed mattress was old and very uncomfortable but we did not complain. The drama started when I requested to iron my clothes for a series of business meetings. They shrunk the clothes (I.e they washed and dried them in machine against our request or label instructions). When we complained, the front desk manager indicated that it was not the hotel’s problem as they outsource the service. When I indicated that the order form has the hotel’s logo and not the third company’s, he insisted it was not his problem. They called the manager of the third company, and she indicated that the employee who made the mistake was going to pay for the clothes. We said it was not acceptable as companies have insurance and employees are covered by them. Rather than punishing employees, they should train them. Furthermore, paying for the clothes would reduce significantly the employee’s income for that month. They asked my account number so that the employee could transfer me. I said no. Not sure that’s even legal. Instead, we asked the hotel whether they could offer an alternative to compensate for the damage (e.g a courtesy night). They said it was not possible. When we checked out, they even wanted us to pay for the laundry service! Which, eventually did not charge, after we objected. Conclusion: if you stay in this hotel and you have a problem, good luck! - you are on your own.

Nice hotel in a convenient location. Great and helpful staff. Clean and spacious rooms.

Deberían habilitar más personal en recepción, ya que tanto a la llegada como para a la salida tuvimos que hacer cola.

Temperature was summer high and air conditioner worked only on the entrance bedroom of the suite. they came to fix it but only worked for half a day. Returned to the same hotel two weeks later, as scheduled and pre paid on our trip, gave us same room and air conditioner problem stil not fixed. Front desk clerk extremely nice to a visitor that tipped him, we asked nicely for an extra pillow and mumble did not have extras and walked away.