Pullman Phuket Arcadia Naithon Beach

希望泳池設施破舊有待改善

In house transportation needs to improve especially for the night time service. Waiting time too long

好多螞蟻，好潮濕，但整體員工都很好，意大利餐廳很難book位，酒店位置偏遠，出入唔方便，適合自駕遊，有七成內地客，

房間及員工服務還可以！最欣賞是酒店大堂，靚景好風可以坐足一日，但 設施則較少。得兩個泳池明顯不足。食早餐都大排長龍，情況可想而知。

酒店地点偏普吉岛北面，近机场，离各大海滩及经典较远，早餐可以，但有点贵，房间不包含早餐九百多，含早餐一千三百多，适合一早去机场的酒店，可住两天

Beautiful property with good restaurants, excellent infinite pool, gym and kids club. Staffs are very polite and helpful. They assist to cook my baby food for my girl.

酒店環境清淨，好舒服。早餐一流。 泰國人好nice 沙灘就在酒店下面，吾明點解吾開條小路住客自行行去，如要行去要經正門才到達，亦可以選擇酒店車。 另有酒店車要收費去巴東（600匹來回）好低，美中不足不是日日有車安排。問了酒店找的士單程要收1500匹，最後我地自己找的士來回1600匹。因布吉搭的士不花算

My family and I (3 adults & one baby) spent 3 nights at Pullman. We booked one grand deluxe room. It was different from the photos which we checked on the website. To have more space in our room, we removed the folding bed. The slippers seem to be left from previous guests, not the new one. The power even went out at night. We tried to call the operation to know the reason, but none of staff picked up our call until we called the outside line. One night, we took golf car back to our room, due to the heavy rain, it was crowded, we were thinking to have my sister & her baby sitting at the front to keep themselves away from rain. But the staff told us the seat is not standard offer, and they loaded luggage to the same seat. But next day I saw them to ask other guest sit at the front. We asked for transportation once from the kid playground to lobby, we waited 20mins but the driver didn’t show up. The funny thing is, we asked for transportation on check-out date, the driver arrived in 5mins after our call. In overall, as a five star hotel, they have big problem on staff management. We spent more than 9000baht/night, but we got such poor service. Somehow we had feeling that they are categorizing the guests & offer different service. I’m personally traveling for business frequently & staying with Accor’s hotels in different countries, but never earned such bad experience like this time at Phuket.

酒店環境幽美，各酒店員工很有禮貌而且非常熱心主動協助，我丈夫生日當天在意大利餐廳慶祝，他們還送了一個蛋糕，還唱生日歌給我們，這次住宿體驗很好，多謝各酒店員工，除了期待再來，亦會推介給家人及朋友

good service, nice staff, near the beach, good buffet

乾淨 泳池靚 客房舒適

酒店距离机场很近，不塞车的话，15分钟左右就能到达了，酒店的服务感觉没有我上次在古晋住的好，房间的舒适度也是我上次在古晋住的好，但还是算得上合格，周边没有购物的地方可以走，只适合在酒店待两天！我是连住两个晚上，迷你吧的饮品不是全FERR的，而且房间的地下卫生没有拖地，房间里和其他客人评论一样，会有点蚂蚁。总体评价（5分满分）3分吧！

Great sunset view. The suite is amazing with great deco. Lots of choices for breakfast.

酒店设计一流，房间和公共设施都很不错，就是服务很差，性价比不高。

Thanks the staff for helping me to prepare a birthday surprise for my boyfriend. I would appreciate if there are more staff in the restaurant, bar and overall all areas, I felt like it's hard to reach out whenever I need services and need to go up and ask for their assistance. Other than that everything is great.

Nice hotel, fabulous beach but horrifying Tom Yum soup. This is the first time in my life I tasted a Tom Yum without aroma of herbs and spices such as lemon grass etc etc. It was indeed a tomato soup. ( By the way, don't expect to find genuine That cuisines in this area because all the shops have made all their Thai dishes acceptable to tourist's preferences ). Also, going around in this area is not easy. First of all, it is almost impossible to get a meter taxi while private taxi drivers will ask for ridiculous price. Hotel shuttles ? Yes, but not frequent enough.

我們一共入住4天3夜，第一天入住，我們真的很滿意，接待人員的熱情，真的另人難忘,第二天也很滿意清潔人員的細心，直到第三天我們一早出去，回到房間真的很訝異，房間只有舖床，連桌面都一點都沒清，陽台躺椅前住客留下的乾掉的泡麵一直都還在，最後只好我們自己清!

Excellent ! Very relaxing. Seaview is amazing.

Fabulous hotel - staff is very helpful and friendly

Nice hotel close to beach at a low price. Food variety is slightly less. But facilities are good