The Nature Phuket

因酒店主打環保，房間未能長期開冷氣，而通風欠佳，環境長期陰濕。 因住的座數較遠，酒店雖然有高爾夫球車接載，但流動性低，好幾次需要步行到大堂。

Nice service

地方清潔，位置方便， 15分鐘就到Patong海灘

遠離鬧市

Nice clean hotel

Stayed 4 nights, no electricity at 1 night, no aircon no water for bath, no solution, finally resumed electricity and water at about 1am, other 3 nights had sudden cut (temp for a while) of aircon, waked up due to feeling hot, needed to restarted aircon manually. Floors were wet with no solution, asked us to keep aircon 20 degree but actually still wet. Sliding door for toilet area was out of order, could not close tightly, very inconvenient for privacy. Changed room after first night but same poor condition, no dif. in second room. Operator called rudely and said to leave room immediately due to 100% full booking, that was about 11am and first call of confirmation for change of room, we requested 30 mins for packing up but still impolite response by operator. No pick up of phone by operator at night. Asked golf car for checkout (normal hotel arrangement) but no action after operator confirmed on phone, needed to walk to hotel reception and made face to face request then could arrange. We had considered to change hotel but believed no refund to be so finally completed stay there. We normally travel 3-4 times a year. That's a nightmare experience!

污糟，房間，浴室，床鋪，池水都很污糟

水質混濁，第一天游泳後都不敢再下水，房間清潔度不足，但冷氣夠冷，熱水夠熱

Swimming pool water very dirty

飯店服務人員都很親切很友善 但也許是飯店sop的問題 1.約是晚上11點多想請飯店提供餐具要吃宵夜 但人員回答因為餐廳下班了，所以無法提供餐具⋯ （人員回答態度依舊是很有禮貌的） 2.飯店有提供免費接駁至芭東街上，但check in時未告知shuttle上下車地點，僅提供時刻表（雖然在街上詢問路人也可以找到），建議飯店可以考慮提供乘車點的小地圖。 希望貴飯店服務的sop和應對處理上可以再小小改善。

酒店環境不錯，第一晚房內只有熱水非常熱的水無法沖涼，按摩池無法使用，更換房間後正常，酒店員工服務態度非常一般

next time will be coming again staff very helpful many thanks

酒店係好唔錯 同男友慶祝生日 酒店送左個mini蛋糕 只不過去芭東啲的士費比較貴 8分鐘車程都要大概200泰珠一程

Shuttle bus to Beach & Mall High CP value Worth to stay again

設施完全沒有任何指引，前台基本英文都聽不懂，轉身掉頭當冇事發生過， 連基本微波爐設施都沒有，如何五星? 9成半均是大陸人，完全冇一刻寧靜，如何渡假?

酒店太多蚊和中國人他們太吵鬧了，感覺不太舒服，員工也很少笑容，另外酒店穿梭巴士的班次也很少，每班也隔一小時，未夠彈性。

clean and comfortable; but the location is a little far from the city centre; hotel has shuttle bus to patong city centre, suggest to extend the service time to 11pm.

酒店台前服務員態度不誠懇不禮貌，感覺高傲輕佻無人情味，初時入住有小插曲，真的想差評這間酒店，後來得到酒店經理 Mr Man 熱誠道歉及解決問題，而且還厚待我們，真的非常感謝他。 泳池底清潔欠奉，但環境非常優美，三個不同性質泳池真的令人難忘，而且臨近巴東海灘，酒店旁亦有夜市可提供飲食，酒店4樓新設酒吧天台一定要去，觀賞日落非常極之美麗，相比起對面馬路的餐廳便宜十倍多。 早餐不過不失，不是太多種類可供選擇。 此次旅程愉快，將來亦會再去，值得推薦大家！

酒店新, 房間好乾淨, 但冷氣好凍, 泳池比較細, 活動空間不足, 早餐款式不多, 泰式餐廳味道好, 價錢合理, 值得一試

All blocks are built along the pools. Most staffs speak fluent English. Free shuttle to patong beach. Environmental friendly hotel as ac will shut automatically when balcony is left opened. Doors will alarmed when it is not being shut properly. A lot of activities like yoga class, BBQ night