The Sanctuary Resort Pattaya, BW Signature Collection

Nice service !

Cleanses needs to be improved, staffs are polite and helpful

屋上にプールがありのんびり過ごせる ビーチも目の前です 朝食のレストランには鮫が泳いでいます

Location is fine , close to walking distance . The building is nice as you walk in the foyer . But the room l got was pretty outdated, smelling from moisture and roof were full of moulds, the room was dark due exposure in front of other buildings . My friend had the same room but in well lighting room facing sunlight, and was offered a fruit as a welcome. Not me ! And he paid $100 cheaper than l what l got . A let down .

Maybe this hotelnwas 5 star 40 years ago but not anymore. Swimming pool was not available and faucet water was not clean. Dirty water smelled. Furnitures are old and not clean. Scared to sit on it. Don't tricked by BW. it's not worthy at all.

Great Staff friendly and professional

Stayed in the junior suite. Looks nice on the outside but so many little things were poor. The shower faucet was falling off the wall. The overhead shower would leak for over a day before it would stop when using the wand. Half the electrical outlets didn't work. With 2 TVs back to back, the remote would turn on or tune bith TVs. Tv content quality was SD at best. The lobby smelled like rubbing alcohol and the elevator buttons would push into the wall. Balcony lights would not work, and AC is only in the bedroom. Not in the living room area Good stuff - cozy bed, hot shower, good fridge, excellent location to the beach. Generally a quiet location. Super nice staff too

Okey hotel in the upper class. Bad Wi-Fi in room….

Very nice hotel, not too big. Nice lobby with fish tanks, one with 2 spectacular small sharks. Affordable price for the quality. Nice bedroom design with balcony with nice view of the ocean, Koh lan and beautiful sunset. Extremely convenient location, big 7-Eleven on the beach, nice Sand Cafe with wide choice of food all within a 2 minutes walk. Located on very quiet street with very little car or motorbike circulation.

Great property

Staff was great and room was awesome

Staff are very nice but lack of interaction between reception and housekeeping meant agreed requests were never kept which impacted on, what should have been , a very enjoyable experience. Still enjoyed my stay and outside of this the trip was still extremely enjoyable

The staff are super kind, polite and professional. They MAKE the visit.

Det var mugg i dusjen og når vi bestilte mat i restauranten var biffen feil stekt. Måten de håndterte dette på var ikke god. Store rom, men luktet ikke bra.

This looks like it was a beautiful hotel once upon a time, but under new owners Best Western, it is worn down and in need of a desperate rehab. The lobby is very nice but deceiving, because the rooms are old and in rough shape. The water pressure and temperature were extremely inconsistent. The AC in the rooms did not work well. Our group had 5 rooms, and all were substandard. Also found bugs on the beds and in the rooms. It was in a nice area with lots to do.

Location near one of the prettier parts of beach, loads of nearby restaurants and bars but not a loud area at night. Great night market nearby with great food. What I'd call the nicer part of Pattaya and a great break away from Bangkok. The hotel is modern and room spacious and well decorated, booked a suite and loved the space and comfort.

Veldig bra hotell

Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.

Je ne comprends pas le classement de cet hôtel et que Best Western l'accepte dans son groupe !! Il est vieux, usé, sale et n'est pas insonorisé. La clim (qui pulse en face du lit) est hors d'âge, sale (microbes) et impossible de régler la température, du coup rhume assuré.Tromperie totale !! Séjour de 3 nuits horrible ! Attention ! Il y a 2 bâtiments dont 1 avec une entrée glauque qui donne l'accès à des suites (c'est ce que nous avions réservé) La piscine en roof top est également très vieille et dégradée. Qualité de l'eau douteuse (lichen contre les paroies) et clientèle Russe très bruyante. Tables, chaises et transats datent de nombreuses années, sans confort... Bref fuyez cet hôtel indigne d'une chaîne renommée et qui devrait être banni des sites de réservation.

Hotelli sijaitsee hyvällä ja rauhallisella sijainnilla rannan lähellä. Palvelu oli erinomaista. Aamupalalla vegaanille ei juurikaan ollut mitään syötävää.