里乌宫殿天堂岛酒店 - 仅限成人 - 全包

The rooms are outdated but the food is great. The water is beautiful, crystal clear.

Everything was right there at the resort. The beach was easy to access. The dining options were good. The staff was outstanding. The folks selling stuff at the beach were a bit annoying, but they’re just trying to make a living. It was an overall great experience.

Location and staff was good . Better upkeep needed. Bathroom mirrors old and exterior needed painting

Beach was beautiful. Weather great. Staff very welcoming. I asked for a room and got it without extra cost. Tourists left too much trash on beach. It looked a little messy at times

Overall, the property is clean. Noticed some renovation starting to take place.i.e painting

Property was clean at all times. The food for breakfast, lunch and dinner was delicious. We enjoyed the shows and the overall service of the resort was beyond expectations. We will be back!!!!!

The staff was very knowledgeable and friendly. The bar pool could get overcrowded at times. The beach was breathtakinh. Overall enjoyable

The venue was amazing! The endless pool the food, the beach and all amenities were on point! Was not expecting the all the amazing and delicious food as well! But last and not least the whole staff there at the RIU Hotel Paradise Island was excellent 5 stars + they were all so friendly and helpful etc when needed

Good location on Paradise Island. You can easily walk to the Marina Village or over to Atlantis. Some of the staff seemed more annoyed and irritated than welcoming. The hotel is in need of some updates, but otherwise a pretty and relaxing environment. The left a lot to be desired, especially the evening restaurants.

loved it!

The beds were poorly could have had better mattress!!! The music by the pool and the bar by the pool close way too early for an adult only ! Besides those 2 things everything else was excellent

Loved everything

The staff was awesome and super friendly The food so good My only compliment is that my room smelled like molds really strong smell

This resorts needs to be shut down now and I mean right now!! They need A LOT of renovations first of all the paint on the building was chipping off you can even see from afar the building is WORN DOWN!! The rooms need a lot of upgrading and a lot of cleaning. The restaurant food is mediocre and they make a big fuss about having a reservation to eat at the restaurants. One of the restaurants gave me a bad stomach ache!! The toilet water, shower and sink water smelled like a septic tank. The staff however was very lovely that was the only positive thing about my stay. Please do not waste your money on this resort. Don’t walk, RUN!!! I’ve never been so happy to leave a resort in my life.

Pros: Overall the hotel and room was clean and well kept. Staff was attentive to anything we needed. Buffet was well prepared with many choices of food. Beachfront staff was helpful setting up chairs and umbrella. Workout room was nice! They have a full service cafe bar they serves lattes, coffee, and cappuccinos. Cons: It's impossible to make dinner reservations. We weren't able to eat at any of the restaurants. Fortunately the Buffet serves breakfast, lunch snacks, and dinner. The bed and bedding is uncomfortable. The pillows do not provide enough support, there was no comforter on the bed. The water takes some getting used to as it has a strong sulphur smell. Side note: This hotel has a laid back relaxed environment. They keep things reserved in a honorable manner that caters to people from all walks of life. There are certain areas in the hotel that require a specific dresscode. For instance guys must have a shirt on and the ladies need to have a cover up on their bottoms. You cant just come strolling in the lobby from the beach with your bikini on. I would also mention there could be more entertainment. Just seemed a little dry for the most part. Things to be aware of: Watch out for anyone trying to sell time shares down on the beach or excursions that take you away from the hotel. Book those inside. You can buy exotic pineapple drinks from the guys down in the stands on the beach for about $30 a pinapple. We rode the jet skis for $150 an hour.

Overall, we were disappointed. Trust the reviews - this place is need of some serious improvement. Although we did receive a free upgrade (this was a nice surprise, I guess), all the rooms look the EXACT same. Literally. Only difference is east/west facing and a *slightly* better view. We had a pleasant check in experience. This is where the pleasantries truly ended. Upon entering your room, we noticed chipped paint on the walls, unkept corners filled with dirt and derby, no toilet paper / tissue and no additional blankets (we found out we were suppose to be supplied with two. We asked for an additional one from the floor attendant in addition to towels that weren't wet..fun, right? They never came. Now the BAD. The staff here needs a serious attitude check. 75% of the interactions we had with the front desk (post-check in), pool, bar, cleaning, customer service staff were beyond RUDE. Maybe it is their ‘normal’ day-to-day routine but when you’re paying $500+/night we would NOT expect that poor of service. For example, we were laying out by the pool in the dusk hours and asked THREE different times to NOT close our umbrellas as we were quite hot and frankly a bit burned, but wanted to remain outside as it was our last sunset. The final time the pool boy pretended to not hear my pleas and took the umbrella without a word. I was beyond furious. The front desk made no effort to amend the situation. The food was delicious and the drinks were strong. Overall, not great :(

The hotel is fine, the hallways to the rooms are sometimes a bit dirty, the worst of all is how long it takes to serve the food in the restaurants, in any of them, twice we got up from the table and went to the buffet, which was spectacular, varied, abundant and with exquisite flavors, the activities in the theater were of very low quality, and the sound was very bad, another thing, the activities and tours did not leave from the hotel, you had to go by taxi to the departure of the excursion, otherwise everything was fine, the beach was spectacular

Nice property rooms could use some updating but they aren’t bad; and the room service menu should be better the options are very slim sandwiches and salads … you have to eat at the buffets and restaurants for more options. Staff were wonderful.

Service around the property was average at best. No one was eager to help or provide exceptional customer service with one exception. They guys who helped set up chairs and umbrellas were great and eager to help. The food is not terrible but I wasn’t there for the food so it satisfied. Bars seemed to provide quick service. I don’t drink so I can’t comment on drink quality.

The place is super dirty. Food is not good at all. I will never come back in here.