梦幻市中心凯悦酒店

Amazing weekend, great hotel. Clean, helpful staff, fun vibe. Love the location as well.

Staff!!!!!!

Great location close to many shops and some great restaurants. Beautifully designed rooms , super comfortable beds and clean.

The check in process was a nightmare. Room was not ready at 3pm. Desk staff was saying that there was still people in room due to late check out. How is that allowed or our problem. Offered no remedy just stand and feel stressed. After 15 mins or so they suddenly had a room. But check in closer to 4. A lot if stress for no good reason. We had travelled all night and needed to get to our room on time. Unacceptable.

I never even checked into this hotel because I had booked it and booked specifically a pool view room with access to the pool only to find out that there was a private pool party that was ticketed to the public and there wasn’t even tickets left for hotel guests so I canceled my reservation and the hotel did not honor me canceling the reservation and I had to go through Expedia to get my money back

Great location right next to the amazing Chelsea market and one street away from subway if that’s your thing .

Great area

Terrible incompetent service. They don’t answer the phone. Ever. Then they act like they never heard the phone for the last 15 min. They are either dumb or lazy. Either way, no good. Slow as ever. They act so clueless. It’s weird.

The front desk staff were very nice when we checked in! I was mostly excited about the pool, but the poolside staff were not as nice, it seemed like they were annoyed everytime we asked for something. You have to pay to enter the pool area for most of the day, and when it was free entry all the chairs had used towels on them so there was nowhere to sit. The pool is small too. The hotel had very nice aesthetics, which was great for picture taking! But the hotel room itself was meh, instead of light switches there were buttons which only worked about half the time. Also the walls were so thin! The bathroom door also had a big hole in it instead of a handle or lock, which was awkward since I was sharing the room with my friends. There was a TV in the room, it was pretty small though. No fridge or microwave or coffee maker.

Wish the pool had been open !

The club really ruins this hotel. If you value your sleep, don’t stay.

There was a strong odor in room. The comfort was average. Location was good. The pool felt like a club scene- really loud with a DJ. The light system mechanism was really strange and confusing. sounds weird but Turning on and off the lights was truly an annoying process. Maybe best for single travelers looking to party. For the price it was not what we were looking for and would not recommend.

It was nice for a short stay.

10/10 highly recommended

Unpon checking in the receptionist was very unpleasant, got to the room it was so small I felt like I was in a matches box. The bathroom had mold everywhere. Wish I had took my money to a much better hotel with the price I payed.

King room with balcony, overpriced. The balcony was barely a balcony. Not impressed.

Location is good. But if you are looking for a good night sleep then re think as the music from club goes on throughout the night.

Great pool

Lovely helpful staff. Room had stains on the wall behind the bed, and all furniture was weirdly low. Hard for us tall folks to get in and out of, especially after a long day of walking in the city! Shower curtain also isn’t long enough across to actually enclose the shower, meaning the bathroom floor was flooded. Also— only two towels and one washcloth for a two person room seems chintzy. I know we could ask for more, but we shouldn’t have to ask for separate washcloths!

Bought the bronze king + balcony. Got to hotel and they said they overbooked. They “upgraded” me to a silver king saying it had a slightly better view. But failed to mention there was no balcony