夏洛特市中心希尔顿大使套房酒店

The property is very clean and updated. However the beds are too hard for my liking.

The air conditioning was almost non existent in the lobby and hallways. Room air was better but still not keeping up to where we would have liked it to be and it was quite warm for trying to sleep. I understand it the heat index was high, but it was quite uncomfortable at times. We were given a handicap accessible room which was not requested and the shower was a bit awkward to manage and leaked water onto the tile floor.

Had a great visit to Charlotte. The front desk woman was excellent! Good buffet breakfast and valet parking was convenient.

Great experience

It was my first visit to Charlotte. I was there for a conference. I liked that it was easy to find; it was across the street from the NASCAR Hall of Fame and near the interstate and light rail. While it lacked the traditional atrium architecture of a regular Embassy Suites, I still enjoyed my time there and the spaciousness of the rooms.

I like the rooftop lounge area and the bar set up. Hotel was nice and clean. Everyone was professional and friendly. Definitely will be staying there again.

Will stay again

I enjoyed the whole experience on this stay, everything was perfect.

Clean , spacious rooms

Staff were great, great location. The only downfall is the valet parking was too expensive.

"The rooms were exceptionally clean, and the customer service was impeccable. The staff was incredibly friendly and consistently checked in to ensure I had everything I needed for a comfortable stay. Hands down, this is one of the best places I’ve ever visited."

Heard of Southern Hospitality

Amazing Amazing Amazing

Sherry did a fantastic job! She was friendly, professional, and made the check-in process smooth and welcoming. Her attention to detail and warm attitude truly made a difference. Great first impression—thank you, Sherry!

I loved the view from our 9th floor room and the big windows that allowed us to see down to our destination (the nascar hall of fame museum. The staff was so polite and helpful and well informed about everything which was nice to have since we were out of towners. We were there for our 15th wedding anniversary and so we had a very relaxing stay as well as a delicious breakfast! The valet service was awesome too! Thank you for making our stay memorable!

Breakfast was awesome, Ms. Wanda the chef singed for us. rooms were comfy & clean. Easy walk to my conference at the convention center. I highly recommend this hotel.

The shower's water did not get hot for two days out of my stay. I told the front desk about this at checkout and they said they would send a tech to look at it, but offered no compensation for the inconvenience and did not even apologize.

Great stay

The valet parking and another embasst hotel with similar name.

I love the location and proximity to restaurants and a grocery store (WHOLE FOODS). The uptown area is really clean, safe and walkable. I got all my steps in. LOL!!! Staff friendly and helpful. The valet staff especially. I want to give a special shout out to the valet, Marcus. Motivated young man with a Hollywood smile. I had a brief conversation with him about his future plans. I am more than confident that he will be a great success. But for now, Embassy is lucky to have him. I can't wait to go back to Charlotte and I will definitely return to the Embassy. Also, the young lady who sings while making the omelets. BRAVO!!!!!!!