First off, we got to our room that we reserved online and it only had one bed (we paid for 2). Finally got us the correct room then charged us more money per night. Without any advanced notice they charged $17 per vehicle per night, we had 2 vehicles. Happy hour, the lady serving drinks was far from happy. She was disrespectful to my adult daughters and raised her voice at other patrons in line to have their order ready. You couldn’t see the framed menu from others in front if you so there’s no way of knowing what they were serving. On the second day, without notice, the room service man walked right into our room (mind you there’s 4 women inside) to see if we needed towels, bedding, etc. And to top it all off, the pool area closes at 9 pm. What hotel does this? 9 pm family are just getting settled in and maybe, just maybe the adults might want to utilize facilities they paid good money for.