肯特/阿克伦区希尔顿欢朋酒店

VERY GOOD HOTEL

Hotel is disgustingly dirty, bery unfriendly. Will never stay in another Hampton Inn!

Thermostat display broken, window blind broken, dead bugs, feces still on the toilet, wished that i could provide pictures.

Room was supposed to be sleep 5 but there were only 2 beds.

Lack of staff at front desk.

Everything was great

The room was pretty decent. However parking lot was trashed, broken glass, food and platic bottles. The carpet in elevator wasnt vacuumed regularly. Staff was friendly. Breakfast was pretty darn good. Good job there. Overall a 3 for the stay.

I don’t even know where to begin. We arrived Friday late and checked in. It was late, so too late to complain about how nasty the bathroom was. Long black hair everywhere on the floor, the shower drain looked like it had all kinds of nasty hairs n the grate. So, the next morning I told “Rashed” and he nonchalantly said he’d let a manager know. I thought for sure they’d clean it that day, but no. Never touched it. Next day, complained to “Rashed” again. Guess what, they never touched it the second day. Finally after a third day of complaining they finally brought towels and later that afternoon the hair was cleaned up on the floor but not the shower. I used a washcloth to dry a small water spot up on the bathroom floorand the white washcloth came up totally disgusting, I’ll Enclose a pic of that. They never refilled the shower gel, so 4 of the five nights no shower gel. The never made the bed or cleaned the room while we were there. The furniture in the dining area was disgusting. I’ll also post a pic of the business cards displayed in the lobby so you can get an idea of who owns this franchise. I really wish they’d make hotels fly the flag of which country the owner is from so you know how the service and cleanliness is gonna be. It sure seems if they are from India or that part of the world, they don’t have the same standards. Whether it’s a convenience store or a hotel, they never have USA ideals and I can’t believe the “Hampton” by “Hilton” would allow this much filth.

I don’t even know where to begin. We arrived Friday late and checked in. It was late, so too late to complain about how nasty the bathroom was. Long black hair everywhere on the floor, the shower drain looked like it had all kinds of nasty hairs n the grate. So, the next morning I told “Rashed” and he nonchalantly said he’d let a manager know. I thought for sure they’d clean it that day, but no. Never touched it. Next day, complained to “Rashed” again. Guess what, they never touched it the second day. Finally after a third day of complaining they finally brought towels and later that afternoon the hair was cleaned up on the floor but not the shower. I used a washcloth to dry a small water spot up on the bathroom floorand the white washcloth came up totally disgusting, I’ll Enclose a pic of that. They never refilled the shower gel, so 4 of the five nights no shower gel. The never made the bed or cleaned the room while we were there. The furniture in the dining area was disgusting. I’ll also post a pic of the business cards displayed in the lobby so you can get an idea of who owns this franchise. I really wish they’d make hotels fly the flag of which country the owner is from so you know how the service and cleanliness is gonna be. It sure seems if they are from mid Eastor that part of the world, they don’t have the same standards. Whether it’s a convenience store or a hotel, they never have USA ideals and I can’t believe the “Hampton” by “Hilton” would allow this much filth.

elevator Area very dirty

The trash cans out the front doors were always overflowing with trash all over the ground. The rooms were clean. It was just that first appearance

Everything started off bad and slowly became worse, unfortunately. I checked in to the hotel and the lady did not smile or make much eye contact with me. She just really had an attitude. When we went to our room after checking in, I noticed a pillow on the bed had weird reddish brown stains on it. I had my partner take the pillow up front to get it exchanged, and when he did, the front staff gave him an attitude. Again. Since they were not hospitable, we did not bother to ask for more towels or complain about how gritty the carpet in our room felt, because they already acted like us replacing a pillow was too much for them. We found what looked like dog food on the floor of our room, which we threw in a trashbag. The outside parking lot had overflowing trash cans, especially by the front door, the pool area was dirty with old food behind one of the tables and bugs in the pool water, and the floor in our bathroom was very slippery, like someone maybe attempted to clean it but did not rinse all the cleaner off the floor. I don't know if maybe the staff had a rush before we arrived or if the place is normally maintained this poorly, but it really makes me wonder if there was any staff working at all, because with the exception of the woman working the front desk & the gentleman who checked us out the next day, I saw no other staff at this hotel. I do not recommend this hotel to anyone until they better staff it and maybe make some much-needed upgrades.

Rooms dirty

I enjoyed a clean and quiet stay at this conveniently located Hampton Inn for visit to Kent State visit.

Had popcorn still in bed from previous people’s stay. Trash outside hotel door was full on and overflowing till checkout

Room was cold when we cheched in. do not need to turn ac on that low 60 degrees. 70 is fine.

Aniyah at the front desk was terrific!

The Hotel is very close to the highway.

Very clean rooms and very nice staff!

Property was affordable and conveniently located near the highway, but the room was humid, and our door wouldn't actually close or lock.