罗切斯特亨丽埃塔红屋顶客栈

住得非常舒适

Nothing terrible, but nothing great. It's fine for a night and to save money.

The room smelled like an ash tray. Dirty floors dirty sink dirty bathroom. So much hair all over the place. Why were the beds damp? Why god why?

Did not feel comfortable around the clientele. Stairs were dirty, sheets on bed were stained, and carpet was dirty. Property needs attention

Wet very dirty room, weed kind of very bad smell. People are blocking driveway

The property was NASTY!!!

Very dirty comforters, sheets, and pillow cases. Staff opened up my bag of clothes thinking I was gone. Will not ever return to this hotel

This property is disgusting. We arrived on a Saturday evening. Room looked ok at first. TV did not work. Manager had to come and connect it to WiFi. No phones in the room. Had to use cell phone or walk to the office to contact the front desk. Mirrors were dirty, floor was filthy. When I showered I saw BLACK water going down the drain that came from the bottom of my feet because I was walking barefoot in the room. Sunday we were out all day and returned late in the evening to find that there had been no maid service. Beds were not made, there were no fresh, clean towels provided and the trash had not been emptied. The AC unit did not work properly. It cooled the room but did not remove the humidity. It felt clammy in the room. Like sleeping in a cave. Upon checkout, i was told I was good to go. No inquiries into how was my stay, and no thank you for my business. Red Roof Inns should be ashamed that it lends its name to this property, and Expedia should be embarrassed that it even lists this property as a lodginig option. If i could rate this as a negative 3 I would. To call this property a dump is an insult to dumps. Expedia really should consider removing this from the list of lodging options. It inspires no confidence in using this service.

Nice room! Comfy bed with choice of pillow type. Was able to adjust temp control the way we wanted. TV-clear with many choices. Easy walk next door to McDonald’s.

Need to upgrade towels

Room smelled like musty feet. Hair, blood, and other stains on covers and sheets.

Apparently there is no daily room service included , freash towels soap, coffee etc, or are we receiving a small amount for no service wound be appreciated

Bad odor

Smells like weed & cigarettes. Lots of people passed out outside laying on the ground. Very loud. One towel in the room. Pillows were flat and old. I’m praying we don’t get any bugs. Also the outlets were broken and you could see the wires which is super dangerous

Good room, clean but

The room was dirty and smelled funky. I couldn't place the smell but there were stains on the bedspread, something splattered up two of the walls, a dirty (mold?) shower curtain, a dirty window shade, and while the towels had been cleaned there was a bunch of hair and other debris stuck in the towel fibers. At least the bed was comfortable, the AC worked and the staff was friendly.

Two angry and yelling customers about room conditions. Room I got looked ok but, water was coming up from the bathroom floor, bed sheets were stained and a bug was in a dresser drawer. Room smelled of musty dampness and cigarettes. Looks like people live here and are schetchy. After inspecting the room, wife and I said no so we drove the ten hours home. When informing the person at the desk, another guest was showing nasty pics of the room. Booked rhrough expiedia so no refund. If you like nasty people and rooms, this is the place for you.

Room reeked of smoke even though it was supposedly non-smoking.

Extremely dirty room. Dust and insects. Very dirty bedsheets and duvet. Blood stains on duvet cover. My horrible experience ever for the first time.

Its not a safe place to stay. The washroom had dead bugs. Mattress got brown stains on it. Housefly in the room. Everything was chargeable. Which was so annoying!