亨利叶塔罗切斯特区温德姆速 8 酒店

The toilet broken, and room smell disgusting

I stay two nights , not even cleaning room service , and have to go to front desk to ask more toilet paper, when you take breakfast, one staff just stand over at breakfast room to stare you to make you feel like you are theft not guest .

Excellent place to stay. Front desk very polite Easy check in and out.

Great service nice clean room

No Breakfast. Not very prompt in replenshing coffee cups, etc once they are exhausted. Carpets needs more cleaning. Rooms are big and okay. However, I had to change my room once as some of the items were broken.The hotel is 10 min away from RIT and major shopping areas.

Duh

The online nospecified breakfast was not provided. Pure fraud.

The beds are the worst. Everything sinks in the middle the pillows smell like sweat. I'm now walking around with a stiff neck it hurts to look to the sides.

Great

Hotel was under construction, but it was still a nice property and I slept well. No breakfast, which was a big disappointment.

My stay at this Super 8 was unacceptable. When I arrived, the floor was still wet and dirty. I requested it be mopped, but instead I was only given a towel to wipe it myself—the towel turned completely black from the dirt. The sheets were not fully clean, and the base of the bed was stained as if from water damage. There was also a large bubble in the wall/ceiling that was leaking, making the room feel unsafe. The walls were extremely thin, so I could hear everything from the hallway. On top of that, the hallway smelled rank, heavily of curry, and was very unpleasant to walk through. Overall, the room felt dirty, poorly maintained, and uncomfortable. This is not what guests should expect, and I would not recommend this location until major improvements are made.

The room was showing some wear. The beds were comfortable.There was no breakfast served even though Hotels.com stated such. They do have coffee and hot water, but they ran out of coffee.

Excellent location in downtown area with access to public transportation right at the doorstep. A all day pass for $5 can take you to all places around the city.

Nothing

The breakfast was a joke, a baggy of prepackaged foods No house keeping service unless it is asked for.

It was fine but was missing some basics. There was no soap/shampoo or even plastic cups in the room. Also, the pillows did not have pillowcases. That being said for the price it was good. Location was good and staff was helpful.

The hotel could use some upkeep and more cleaning. If you say you have continental breakfast then provide it. I was disappointed to find nothing but lukewarm watered up coffee.

Advertised free breakfast, housekeeping. Neither one existed. You could request housekeeping every other day. No continental breakfast. Plumbing in shower didn’t work. Tub filled up to knees when showering.

Advertise breakfast when you book. When you arrive there’s a sign that says no breakfast is served. The bathroom was dirty. Mold all along the shower.

The listing says that the hotel includes breakfast but there was a sign saying breakfast had been discontinued but they still had coffee service. Well, the coffee machine was broke the day we were there so we had nothing!!! Super disappointing