兰莱霍尔 Spa 酒店

Lovely hotel beautifully presented. Spa was a disappointment as couldn’t use the outdoor section and no seating area remained at time of use. Only access the pool which was cold and could simply stand in the water. Left after 15 minutes. Visited the bar as the restraint is closed on Tuesdays. Very slow service. Went through the entirety of the dinner service without a drink and food was not presented hot. Eventually received our drinks after a number of follow ups in Tim to take to the room. Clearly a staffing issue. Really blighted the evening which was to celebrate my partners birthday. Was so looking forward to our visit but unfortunately was left bitterly disappointed.

Lovely room and exceptional food. Staff were very friendly.

Parking

The breakfast was a disaster. I've got Celiac Disease and l told the lady servicing me that l was gluten free. She said she would get me some gluten free toast which l said thank you. I ordered the avocado & eggs on toast but after l ate my breakfast l released that l was given normal gluten sour dough bread. After l finished my breakfast she came over & asked if l was gluten free which l replied yes & she said oh with a worried look on her face. Me & my husband both said to eachother l think she served me normal gluten bread. There was another couple who was having breakfast & the lady was also gluten free & she got gluten free bread. I was very frustrated & upset that she didn't take me serious & couldn't even come over & apologise for what she knew she had done. Being Celiac is not a joke & now since returning home I've had stomach cramps & feeling very sick. Hopefully you can train all staff about this serious condition. Apart from the breakfast the hotel is lovely.

Amazing place. Beautiful decor. Dinner was outstanding and breakfast was lovely. Great service from every member of staff. Thank you for making our engagement so special!

Great few days at Laneley Hall

Booked an upgraded room and was given the disabled room. Asked to have a different room but they would not swap me. Hotel restaurant is beautiful presented and the food in Blok was superb. Staff in the spa were quite rude and did not provide me with a towel, suggesting I use a room towel?

Everything worked well and very attentive staff . Breakfast service and choice was excellent .

Brilliant stay, very hospitable and special shout out to the wonderful breakfast server. She went above and beyond, sorry we didn’t catch her name. She made it a great end to a lovely trip. Thanks all!

We stayed in the

From start to finish it was a fabulous experience food glorious staff marvellous a wonderful luxury stay

Amazing hotel, made our experience the best it possibly could have been. We could not have been happier.

Staff were very friendly and attentive. The hotel was beautiful and very clean throughout.

Just amazing all around

Helen and Rachel at breakfast. The cleanliness was ace. The shower was disappointing compared to the rest of the finish. As did the Nescafé sachets - these 2 things jarred with your super lux vibe

We have visited this hotel many times and always have a great stay but on this occasion we was placed in a ground floor accessible room which was adjacent to a corridor and stairs and it was very noisy.

Stayed 1 night for husbands50th birthday,lovely surprise in the room on arrival. Lovely big rooms. Lovely spa.

Me and my wife has stayed at the hotel before and this time it was for our wedding night the staff was amazing and they went above and beyond with our room making it so beautiful for us on arrival. The restaurant wasn’t open this time we went but the bar still offers food which was delicious never the less. We have been to the restaurant before and the food is great there also. The staff was amazing friendly and as I mentioned they go above and beyond for you due to just these few things we will return highly recommended.

Stayed for one night for my wife’s birthday and we had a lovely time. Staff were very friendly and helpful, specifically Angeline in the spa, who was so incredibly friendly and accommodating. Everything you want from a member of staff at your hotel. Bonnie and Ffion in the restaurant were very personable and gave us a great service. Food in the steak house was incredible, breakfast was lovely too. It’s a beautiful building and the room was huge. I would highly recommend Lanelay for a relaxing weekend.

The hotel is very luxurious, very clean and comfortable. We were celebrating a birthday and we were treated with a little dessert in our room. The spar was incredible and the pool area is beautiful. The only thing that let the hotel down for me was that we could hear the water running through the pipes at night. Not sure if every room is the same but we woke up a couple of times during the night because of the noise it made.