Changes are unavoidable. Make this one easy.

航班 Easy Reschedule

简单又快速。使用 Easy Reschedule 节省您的时间，避免麻烦。在 Traveloka 上只需几步即可完成所有操作。

如何查看航班改签政策？

它是如何运作的

常见问题与解答

Open your e-ticket

Go to My Booking in your Traveloka App, then open the e-ticket of the desired flight. Tap Refund & Reschedule tab at the top then select Reschedule.

Select Request Reschedule

Tap on Request Reschedule to begin the process.

Fill in your reschedule details

Select the flight and passenger(s) you want to reschedule. Then, select your reschedule type and tap on Continue.

选择您的新航班

通过填写相关信息搜索新航班，选择您想要的航班后继续操作。

Complete Your Payment

Confirm the details and extra charges for your Reschedule and complete the payment before the time limit.

Receive Your New E-ticket

After your Easy Reschedule process is completed, the new e-ticket can be viewed in My Booking and also will be sent to your email.

如何查看航班改签政策

您可以在搜索航班时或购买航班后，在我们的应用程序和网站上查看航班的改签政策。

内容：

1. 在搜索航班时 2. 购买完成后 3. 航班起飞后

搜索航班时

在 Traveloka 搜索航班

选择您想要的航班，然后点击继续按钮。

点击航班卡片顶部（位于“点击查看产品详情”下方）。

在顶部找到 Reschedule Info 标签，然后点击查看航班的通用改签政策、有效日期和改签费用。

购买完成后

在您的 Traveloka 应用中进入“我的预订”。您可以在底部中间区域找到它。

选择您想查看政策的航班/预订。

点击顶部的退款与改签标签，然后选择改签。

点击您想查看的航班下方的“政策”。

在那里，您可以查看通用改签政策、有效日期和改签费用。

航班起飞后

如果您的航班起飞日期已过，您需要点击“我的预订”页面右上角的账单图标。

这是您的购买清单页面。在右上角点选 筛选（Filter），然后选择 产品类型（Product Type）- 机票（Flight），即可找到您过去的航班。

Select Purchase Date and set it to your desired date range, then tap Save.

在显示的购买列表中，选择你想要的预订。

在产品详情下选择航班。

Tap on the Refund & Reschedule tab at the top, then select Reschedule.

Tap POLICY for the flight you want

There you can see the Reschedule General Policy, Validity Date, and Reschedule Fee.

Can I reschedule any flight through Easy Reschedule?

Not every flight is supported by Easy Reschedule. Please refer to the Terms & Conditions section to find out if your flight is eligible for Easy Reschedule.

如何查看航班改期政策

You can check a flight’s reschedule policy when making a booking for your flight or after booking is made, both in app and desktop. See how below:

Via App

When Searching for a Flight

Select Flights on your Traveloka App and enter your flight details. Then, tap Search.
Select the flight(s) you want and review the summary of your trip/booking. Then, tap on Select/Continue.
After you continue, tap on the flight card above (under Tap to see product details).
Then, tap on the Reschedule Info tab above. There, you should see the reschedule policy of your flight.

After Flight Booking is Made

Open your Traveloka App and tap on My Booking, located at the bottom center of the homepage.
Then, tap on the flight you want to see the reschedule policy of. If your departure date has passed, you would have to tap on the bill icon on the top right of the page first.
After that, tap on the Refund & Reschedule tab at the top. Then, tap on Reschedule. There, you will see the reschedule policy for your flight.

Via Desktop

When Searching for a Flight

Select Flights on the Traveloka homepage.
Enter your flight details and press Search Flights.
Select the flight you want first.
Then, press on Flight Details and press on the Reschedule tab. There, you will see the reschedule policy for your flight.

After Flight Booking is Made

Go to the Traveloka homepage and press My Booking, located at the top of the page. If you can’t find your flight there, it means that your departure date has passed and you would have to press on Purchase List.
Select the flight you want to see the reschedule policy of by pressing on Details.
Then, press Request Reschedule to see the reschedule policy of your flight. Don’t worry, your reschedule request hasn't started when you press Request Reschedule.

Can I change the date, time or route of my flight through Easy Reschedule?

Some airlines allow changes for date, time, route, and airline, while some only allow changes for date and time. Please refer to the Terms & Conditions section to find out more about each airline’s policy.

Why does it cost so much to reschedule a flight ticket?

There are two reasons why your reschedule costs have gone up:

There are only a few seat(s) left on your new flight

If this is the case, this will be reflected through the Fare Difference price.

Ticket prices usually increase when there are only a few seat(s) left on the plane. This can be caused due to the date, time, or flight you chose are highly sought out by other travelers as well.

Another reason could also be because the new flight date/time you chose is very close to the date/time you made your reschedule, which makes the seating more limited.

You requested a reschedule very close to the original departure date

If this is the case, this will be reflected through the Airline Reschedule Fee price.

This happens because some airlines charge a higher reschedule fee if you request a flight close to the departure date.

Are changes of passengers' names or details allowed?

You are not allowed to change any passengers’ names or details that you have entered in the original booking. If additional information such as date of birth is required in the new booking, we will prompt you to enter it.

我可以随时使用 Easy Reschedule 功能吗？

每家航空公司对于改签的时间限制都有不同的政策。请参阅条款与条件部分，以了解每家航空公司的具体政策。

我有一个多航空公司联程航班（例如：雅加达 – 泗水由狮航执飞，泗水 – 登巴萨由印航执飞）。是否可以只改行程中的一段航班？

很抱歉，在这种情况下不允许部分改签。您需要将整个行程一起改签。

I have purchased travel insurance in my original booking. Can I transfer them to my new booking?

Travel insurance from your original booking can be transferred to your new booking, subject to the applied terms and conditions. However, you would need to contact your insurance provider directly to inform them about your new flight itinerary.

I used coupon to pay for my original booking. Will it be applied to my new booking?

Unfortunately, coupon used in the original booking cannot be transferred to the new booking. Therefore, you will need to pay the discounted amount when rescheduling.

Is the displayed price the total price?

Yes, the price displayed is the total price that must be paid to reschedule the selected flight(s) and passenger(s).

How long does it take to receive my new e-ticket?

You will receive your new e-ticket within 30 minutes upon payment confirmation.

Does Easy Reschedule support payment in any currency?

Some airlines support transactions made in Indonesian Rupiah (IDR) only, while some support all currency. Please refer to the Terms & Conditions section to find out more about each airline’s policy.

I have booked a round-trip flight. Is it possible to reschedule only one leg of my journey?

Only some airlines allow partial rescheduling on round-trip flights. Please refer to the Terms & Conditions section to find out more about each airline’s policy.

If the new flight fare is lower than my original booking fare, will I get a refund?

The policy regarding payment surplus is different for each airline. Please refer to the Terms & Conditions section to find out more about each airline’s policy.

How long does it take for my payment surplus to be returned?

Your payment surplus will be returned within 2 working days.

Easy Reschedule 接受哪些支付方式？

我们接受所有支付方式用于 Easy Reschedule。然而，请注意，如果总价低于最低限额，某些支付方式可能无法使用。

What is an Open Ticket?

What is an open ticket?

An open ticket is almost similar to rescheduling your ticket, but with more flexibility. While rescheduling requires you to set your new date up front, an open ticket allows you to choose the dates later, hence the “open” status. An open ticket has a longer validity period, although the specifics may vary among airlines. When deciding on your new travel dates, make sure it is within your open ticket’s validity period.

How to request for an open ticket?

Contact our customer service via My Inbox on Traveloka App and provide your Traveloka Booking ID (9-digit numbers).

Please note that not all airlines provide the open ticket option. To check your airline’s detailed policy, see the Airline Status & Policies tab.

什么是改道？

What is a reroute?

While a reschedule requires you to change your travel dates, a reroute means you’re requesting changes for your point of origin, your destination, and/or your transit city. Change fee and fare difference might apply depending on your airline.

How to request for a reroute?

Contact our customer service via My Inbox on Traveloka app and provide your Traveloka Booking ID (9-digit numbers).

Please note that not all airlines provide the reroute option. To check your airline’s detailed policy, see the Airline Status & Policies tab.

Easy Reschedule 适用于 AirAsia Berhad - Malaysia

Easy Reschedule 适用于 AirAsia Indonesia (QZ)

Easy Reschedule 适用于 Thai AirAsia (FD)

Easy Reschedule 适用于 Thai AirAsia (XJ)

Easy Reschedule 适用于 Philippines AirAsia (Z2)

Easy Reschedule 适用于 All Nippon Airways

Easy Reschedule 适用于 American Airlines

Easy Reschedule 适用于 Cathay Pacific

Easy Reschedule 适用于 Emirates

Open Ticket

Valid for tickets

Routes: All routes
Original Date of Issue: until 30/09/2020
Original Date of Travel: until 31/03/2021

Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
Your new date of travel should be 760 days validity period from original date of issued.
This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight
Permitted for reschedule and reroute
Penalty fee will be waived
Change fee and different fare will be waived for flight within the same seat class & cabin with the original ticket.
Different taxes and surcharges will be collected

Easy Reschedule 适用于 Etihad

Easy Reschedule 适用于 Japan Airlines

Open Ticket for Canceled/ Reschedule Flights by Airline

Valid for tickets

Travel Date : 10 February 2022 - 29 October 2022
Route : To/From/Transit Japan

Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
This is however is not a refund
New Date of Travel : 28 April 2021 - 5 November 2022 (Complete Journey)

Easy Reschedule 适用于 Nok Air

Easy Reschedule 适用于 Singapore Airlines and Silk Air

Easy Reschedule 适用于 Susi Air

Easy Reschedule 适用于 Transnusa

Easy Reschedule 适用于 Trigana Air

Easy Reschedule 适用于 Qatar Airways

Easy Reschedule 适用于 Qantas Airways

Open Ticket

Valid for tickets

Routes: All routes
Original Date of Issue: until 06/05/2020
Original Date of Travel: until 31/07/2020
New Date of Travel: until 31/12/2021

Another option that we can provide to you is Open Ticket. By doing this you are cancelling your original itinerary and giving it OPEN status.
This option is for you that still do not know your future travel plan. It will give you the flexibility to choose the dates later on with a longer validity period.
When you already have a new travel plan or date of travel, the amount from your original ticket will be transferred to the new ticket and you need to cover the remaining amount.
If you still have the remaining amount even after selecting a new date of travel, the remaining amount cannot be refunded (cannot be cashed).
This is however is not a refund
This can be done by contacting our customer service via My Inbox in our Traveloka Apps and requesting for an Open Ticket.
This should be done before your original date of travel
When you already have your new date of travel, contact us again via My Inbox and state your Ticket Number when you request the Open Ticket to help us track your request.
New Date of Travel: until 31/12/2021
For Jetstar Flight operated by Qantas, this only eligible if the flight is cancelled by the airline with date of travel from 26/03/2020 until 31/07/2020

开放式机票

适用于机票

航线：所有航线
原始出票日期：至 06/05/2020
原始出行日期：至 31/07/2020
新的出行日期：至 31/12/2021

改签／更改费用将被豁免
改签／更改费用仅可豁免一次
原机票与新机票之间的票价差额需由客户自行承担
您可通过 Traveloka 应用程序中的 “My Inbox” 联系我们的客服以办理
此操作需在您原定的出行日期之前完成
对于由澳洲航空（Qantas）执飞的捷星（Jetstar）航班，仅在 2020/03/26 至 2020/07/31 期间的航班因航空公司取消时，才符合此规定

Easy Reschedule 适用于 Starlux

Easy Reschedule 适用于 Turkish Airlines

开放式机票

适用于机票

航线：所有航线
原始出票日期：21/03/2020 至 31/12/2021
原始出行日期：随时

新的出行日期可根据机票有效期重新安排
机票有效期可延长至 2022 年 5 月 31 日，且无需支付任何罚金

Easy Reschedule 适用于 Air France

Easy Reschedule 适用于 Citilink

Easy Reschedule 适用于 Garuda Indonesia

Easy Reschedule 适用于 Lion Air, Batik Air, and Wings Air

Easy Reschedule 适用于 Malaysia Airlines

Easy Reschedule 适用于 Philippine Airlines

Easy Reschedule 适用于 Sriwijaya Air & Nam Air

Easy Reschedule 适用于 Thai Vietjet

关闭

Some airlines have a travel waiver policy to reschedule your flight. Check out the latest travel waiver policies from the following airlines. If your airline is not listed below, check refund and rescheduling policies in the Traveloka App by following the "How to Check Flight Reschedule Policy" tab.

Make sure to check for updates periodically as status and policy may change or be added any time at the discretion of the airline.