Of course. You can change your stay dates and/or duration as long as your booking is refundable or partially refundable.

If you have booked a Pay at Hotel or a non-refundable room, you will need to cancel your current booking, then make a new booking with dates or duration that suits you best. To find out whether or not your booking is refundable, please refer to the policy on your hotel voucher.

Please keep in mind that rescheduling your stay may incur some fees. For complete guidance on how to reschedule, please visit Easy Reschedule.

Hotel Easy Reschedule is one of the latest features from Traveloka that gives you even more flexibility in planning for your travel. The feature is available on Traveloka desktop website and Traveloka App version 3.0 and above. Learn more about Hotel Easy Reschedule here.

To reschedule your hotel reservation, simply follow these 3 steps:

1. Log in to your Traveloka account on Traveloka App, and go to the My Booking menu.
2. In the booking you want to change, tap on Reschedule.
3. Enter a new stay date that suits you, then tap on Search.

You can reschedule any refundable hotel bookings worldwide through Easy Reschedule. However, this doesn’t include hotel bookings in a Flight + Hotel package. Also keep in mind that Easy Reschedule doesn’t support Pay upon Check-in rooms.

Due to current situation of COVID-19, Traveloka will waive Traveloka Rescheduling Fee for the time being. However, rescheduling fee by hotel may still apply since it's subject to hotel's policy. If your new booking rate is lower than your original booking, the price difference will be refunded to you. You can learn more about the Easy Reschedule terms and conditions here. You can enjoy this feature on Traveloka desktop website or Traveloka App version 3.0 and above. Please make sure you have updated your app.

Please make sure that you’ve updated your Traveloka App to version 3.1.

Unfortunately, you can only change your stay dates, shorten or extend your stay period, or change your room type. You will not be able to change your hotel.

Unfortunately, partial rescheduling is not allowed. You would have to reschedule all rooms under the same Booking ID.

Of course. Feel free to adjust your stay period to suit your needs.

No, you will need to change your hotel details separately. However, please note that Hotel Easy Reschedule is not available for hotel bookings in a Flight + Hotel package.

Unfortunately, you are not allowed to modify the number of rooms. This includes adding or removing the room that you have entered in the original booking.

No, you cannot request for a reschedule on your check-in date.

For the time being, Traveloka will waive Traveloka Rescheduling fee to alleviate your burden during COVID-19 pandemic. However, reschedule fee from hotel may still apply since it's subject to hotel's policy. Please note that if the total price of your new booking (inclusive of hotel rescheduling fees) is higher than the total price of your previous booking, you would also need to pay the difference. However, if the total price of your new booking (inclusive of the hotel rescheduling fees) is lower than the total price of your original booking, the difference will be returned to you through the credit card you used to make the booking or through bank transfer. For Indonesian users who made their payments through PayLater and UANGKU Balance, the difference will be returned to the respective methods.

The reschedule fee that you need to pay may vary depending on the new booking rates, the hotel's cancellation policy, and the gap between the date of your reschedule request and check-in date.

Since Traveloka will temporarily waive Traveloka Rescheduling Fee due to COVID-19, you may only need to pay reschedule fee imposed by the hotel. This fee will be included in the price of your new booking. Therefore, if the total price of your new booking (inclusive of the reschedule fees) is lower than the total price of your original booking, the difference will be returned to you through the credit card you used to make the booking or through bank transfer. For Indonesian users who made their payments through PayLater and UANGKU Balance, the difference will be returned to the respective methods. However, if the price of the new booking (inclusive of the reschedule fees) is higher than the fare you have already paid, you will need to pay the difference.

The fee may increase because your booking is no longer refundable at the time of rescheduling. Hence, you are charged with a cancellation fee.

The available payment methods are different in each country. To see the list of payment methods in your country, go here.

The refund process will be different depending on your original payment method. For non-credit card payments, the refund process may take up to 5 working days. For credit card payments, the process may take up to 14 working days.

To ensure a smooth refund process, please note the following details:

1. Refund through bank transfer will only be processed if the bank account holder is one of the hotel guests stated on the hotel voucher or the one making the reservation. Otherwise, please provide a scanned copy of a letter of authority, which must be signed by one of the guests, along with a scanned copy of the bank account holder’s ID card.
2. Refund for purchases using credit cards will be credited back to the same credit card and is subject to the issuing bank’s terms and conditions.
3. The amount of refund in multi-currency transactions will be adjusted to the currency exchange rate at the time of rescheduling.

You will receive your new voucher within 30 minutes after your payment is confirmed.

Unfortunately, travel insurance from your original booking cannot be transferred to your new booking. If you wish to include insurance in your new booking, you need to purchase a new one.

Please choose Other, and then enter your bank name manually.

There are two possible reasons why this happened:

1. Your booking is non-refundable.
2. You have not updated your Traveloka App to version 3.0.

To enjoy the Easy Reschedule feature, please make sure that your booking is refundable and that you are using the latest version of Traveloka App or website.