Front Desk was so helpful and very welcoming. Room was comfy

Staff was very helpful but the A/C unit was so old and worn out none of the buttons were able to be read. Also the TV cable didnt work. It took staff about 20 minutes- 1/2 hour to get it working. Lots of homeless hanging around their parking area.

Tub is a bit clogged. But my family had a great stay.

My room smelled like cigarette smoke. The front desk person could barely speak English and couldn't understand anything I said on the phone or in person. It was extremely difficult. I'm allergic to cigarette smoke, and I asked for no cigarette smoke, no smoking, no nothing, which should be the law by now. Someone smoked in that room, and I had allergies the next day for my surgery, where they had to give me a whole bunch of Benadryl before I was able to get surgery.

The staff was helpful when I needed my keys reprogrammed. Hotel is very old, dare I say Dingy? Major upgrades are needed for this property. The air conditioner I could tell was in a makeshift box built into the window. The window sill was old and looked rustic, cracked. My stay at this hotel went as planned but I wasn’t comfortable in the surroundings. Transient population loitered unto the property right in-front of the lobby. While not inherently dangerous, the ease at which they could enter the property poses potential danger.

Rooms were okay

Clean room . Air conditioning so noisy

Was happy with stay.

Very clean facility. Staff are excellent. Denny restaurant has amazing food and excellent staff. Highly recommend the food. 5 stars I will certainly stay there again.

Staff were great

Room was cold on the first levey

No elevator and three floors Had to negotiate for a room that was reachable as a senior

Room was not ready for us, there was a bunch of dust bunnies all over the ceiling. Bathroom was hard to get in and out of .

The Verdict ​Let’s start with the only positive: the staff here are fantastic. They were polite, attentive, and incredibly helpful throughout our stay. It’s genuinely a shame that such a great team is stuck working in a property this bad. ​This place is terrible and does not live up to the Sandman brand in any way. Northland Properties should be embarrassed to have their name on this location. ​The Property & Rooms ​The entire hotel is extremely dated. It looks like what used to be the newer, more modern wing of the hotel was actually split off and transformed into a regular rental building, leaving hotel guests with the scraps. ​The Rooms: Tiny, cramped, and desperate for a renovation. ​The Bed: Uncomfortable and felt like it had seen way too many years of use. ​The Windows: Single-pane glass that lets in every single ounce of outside noise and temperature. ​The Bathroom: Barely functional. The plumbing felt like it was hanging on by a thread. ​The Location & Safety Concerns ​The hotel is located in an area with a severe homeless and drug crisis, making the entire stay feel sketchy and stressful. ​⚠️ Warning to future travelers: Do NOT leave a single thing inside your vehicle. Car break-ins are a massive risk here. ​Every single time you walk out the front doors, you are immediately approached by people asking for money. Because of the cheap, single-pane windows, you hear everything happening on the street.

Easy to reach motel if you’re looking for somewhere to break up the journey between Jasper and Whistler. Room was clean and the staff friendly with a restaurant right next door.

Needs an update

Convenient to the main road . Denny’s right beside it.

Sketchy neighborhood, would have been better to drive into city and pick better area for my stay.

This is more of a Motel than a Hotel for starters. The area it is located is close to the Hospital which is handy if you are needing a hotel close by. Motel is quite old and in need of some TLC . The air.conditioner was loud and the controls did not work. I had to turn it off which resulted in a very uncomfortable, hot room. Bathroom was fairly clean. Bathtub needed replacement as it was heavily chipped. Walls needed paint as well. All in all, the front desk staff was friendly, rate was good but for a Sandman Hotel I was very surprised. Doesn't hold up the brand name.

Exterior of the property is well maintained, very clean and fresh smelling when you walk in. The staff are very friendly both prior, during, and after booking. Room wasn’t super clean- there was a lot of hair in the bathroom, dust throughout, and overall needed a deep clean but when they came in the next day to freshen up my room they did a wonderful job cleaning so maybe there’s a difference in housekeepers or an off day, nonetheless I was a lot happier after they freshened it up. Rooms are basic, nothing fancy but get the job done. If I come back to Kamloops I would stay again