The hotel is old, but nice. Staff are helpful. However, bathroom ventilation fan can be cleaned. And the room could be brighter.

Yes I love the way

Not price worthy as when there is a cruise coming, it raises its prices by 3 times ! The receptionists are not too friendly and helpful !

The hotel is conveniently located, near the train station and the cruise terminals. We stayed there for 6 nights. The service was bad (one day no room cleaning and two days no soaps in the bathroom) and the bathroom was not clean.

The room is clean, quiet. It is located in convenient location, only take 5 min walk to Tudor house & Garden, Westquay mall..etc.

Had a very pleasant stay. The hotel is very clean (a little bit dated in places) and I had a wonderful time. Customer service was more than excellent. Lots of care taken with me in the Spa by Beth and Kirsty, top notch waiting on service by Lydia in the restaurant, and a big shout out to Rhiannon in the café bar!

Clean large room, poor lighting, cramp space to place stuff. Staff fabulous, very helpful. TV Selection poor. WiFi worked well. Excellent breakfast. Pillows very poor and cheap, uncomfortable. Bed very comfortable. Has room service with limited selection.

The staff were friendly and the room was spacious. There were a lot of things that detracted from the experience though: lifts not working, power sockets broken, heated towel rail permanently off, people playing in the pool with balls (despite this being prohibited), broken lockers… it sadly made an otherwise good experience frustrating. Not what I would have expected for the price paid.

XL

The room was very clean. All the staff were friendly from reception, restaurant, Leo’s bar and cleaning. I always feel welcome.

Good location

I was apprehensive after reading some reviews, but once at the hotel I was extremely pleasantly surprised. The staff were ALL very friendly, my room was wonderful (I stayed in room 402). The pool was a lovely temperature, a very enjoyable experience. The hot tub was super hot, sauna was great.. unfortunately the wet sauna was out of order. Breakfast was fabulous! I ordered an omelette, which was made to order, it tasted delicious! I had a great stay and would be very happy to return!

Lovely hotel, easy to find and park

Clean spacious room. Water view, but high window meant you have to stand to see ships etc. Good bathroom and shower.

Hotel is a bit tired. One lift out of order made the other two very busy at times. In our room, the light when you entered the room wasn't working and no matter what we did with the heating controls the room never seemed to warm up. The shower control was very stiff to turn off. Lots of mould around the window reveals. In the glazed area where the bar was, you can see where some panes have leaked and there is corrosion and paint peeling. Staff were friendly.

Lovely atmosphere in the hotel. Very comfortable beds. Generally a lovely stay with great choice at breakfast. My only criticism is that the drinks at the bar are a little on the pricey even for a four star hotel. But still enjoyed the lovely deco and would recommend this hotel.

Easy check in and check out. Loved the ability to cast from phone into tv. Nice coffee pods in room. WiFi good. Pool good. Thank you for storing luggage for the day.

Comfy big beds nice and clean great value for money nice staff extended are parking for another day for free so we could shop without worry amazing

Lovely stay

Good gym. Nice restaurant My room was way too hot. The curtains had been left open all day before my check in with the sun directly beaming into the room. Front desk agreed to get maintenance to to switch on the A/C. But they didn’t bother. The temperature was unbearable The stench of drains around the lobby was awful Staff unable to pre-with my cars for use in the restaurants. I won’t stay here again