When we arrived the don't desk attendant was very nice. I asked if we could leave our bags because we got there early. She checked to see if our room was ready instead and was going to let us check in early if it was but unfortunately it wasn't so we just stored them until check in. Everyone at the front desk was very nice and very helpful. We had the king presidential suite. When I booked it I didn't know it was basically the size of a small apartment. It had a huge bedroom, a big bathroom, sitting area, living room, and balcony. It was clean and comfortable. It was a little far from the downtown Niagara area so it was very quiet at night but you can easily take an Uber to all the nightlife if you want to. I would Definitely stay here again if I were to come back to visit Niagara.

This location needs some love. The room was in need of repair in the bathroom and the room was ok. I wouldn't stay there again. I will say the location is great!

Paid parking, paid resort fee

Need bright lights in room and air conditioning makes so much loud noise and need better tv. TV is blurry and small.

Propre

Rooms were clean and comfortable. Helpful staff. Good parking and clean pool area

Room was nice after upgrade. Room was not ready until 5:00pm when I had an event to prepare for by 7:00pm including dinner. Did not go well. Windows IN BATHROOM were really dirty. Ceiling in part of room was exposed and flaking off in the upgrade room. Nice towels/sheets. Handy to have Starbucks coffee in lobby.

Ideal place right outside the busiest area, yet close enough to everything. Incredible room, very kind staff, and easy parking for great value. What else could you ask for? I’d recommend and quite frankly may come back with my family again next time we’re in the area. Thank you kindly.

Heads up , got to pay20 for parking, vending machines 20 , gym 20

Add complementary brakefast

Tout était parfait et les enfants ont adoré la piscine !!

Staff

It’s an ok hotel. I like that there is a separate area ( living room ) with a sofa bed with a separate tv as well, so 2 tvs in the room with a small fridge and a microwave. Very useful. There was also extra pillows available in the room. Very handy. No need to call the desk. It’s very noisy, because the location is by the busy street so you hear them passing by. Also the air conditioning unit is very loud. I was not able to sleep the whole night. But overall, a decent place for the price you pay

Everything was just okay about it. It was mostly clean other than us finding a bug in the bathroom. But the air conditioner was so loud we ended up turning it off overnight, literally sounded like a jet engine.

Charging r

I loved everything about the property except the hidden charges that they don’t let you know when you do the booking. It comes out as a shocker when you pay.

The room was clean and staff are approachable. Location is convenient and accessible.

The remote for the television didn’t work and had to be replaced. The water temperature in the shower was cool. The air conditioning until in the room was loud and awakened my wife and I when it started. The hotel is located next to a major highway and is noisy.

N/a

It is an excellent hotel for families; the pool and gym are clean and pleasant, and the staff provides excellent service.