The hotel was exemplary! The staff were friendly and helpful. The room was lovely and very comfortable. My only regret was that I could only stay one night.

Had dinner and breakfast at the restaurant and the selection was excellent with comparable prices. Window view if the harbour was nice to take in while we dined. The room was great. Also had a nice view of the harbour. The property has sea shore paths to walk and explore the immediate area and the harbour taxi was in close proximity to skip across the water to see and venture out into the downtown core or across the The Empress and adjacent shops. Would definitely stay there again!

This was one of the most amazing hotel experiences we’ve had! Such a lovely hotel, amazing staff ( Luis & Haydee) front desk), Kate and Matilda (restaurant), spectacular location!! So walkable. Saw pod of orcas in harbor from our balcony! Definitely woukd stay again!!

The food here was out of this world, fresh, tasty, and world class. The only thing missing was a gif shop.

Loved the cafe

We really liked our stay! Nice and clean and comfortable. Liked the opening window for fresh air. One thing that could be improved on is the pillows for the bed…they are not comfy!

Nice cafe and pastry options. Lovely location right on the seawall. 10min walk to downtown victoria area. Restaurant was also lovely at night with the cityscape view lit up. Appropriately priced during our visit in April.

The room was incredibly beautiful and staff were wonderful. The little cafe was a bit overpriced. Almost $20 for a latte and a croissant but it was yummy.

Loved that it was on the waterfront, great staff, proximity to downtown. The room was clean and comfortable. I definitely recommend this hotel

We always enjoy coming back to this spectacular place. We stayed in the Erickson Wing with an amazing view (especially during sunset) of the Outer Harbour. Our room was spacious, clean and private. The location of the Inn at Laurel Point is perfect…we walked to anll of our dinners over the 4 days and the Aura restaurant never disappoints. The staff was very friendly and helpful. We will be back again next year. Thanks.

Perfectly beautiful , quiet andcwith an unbeatable view.

Fantastic location. We had a balcony facing the water and the view was lovely. Also had a very nice coffee/bakery/sandwich bar that was reasonable and delicious.

Second time staying sat this hotel. Booked two Inner Harbour rooms in the Laurel Wing. Rooms were clean. One room right outside the elevator and did not hear any noise during the evening. Ample of room. Sonly interaction with staff was in the Lobby and no complaints. Love the location of this hotel and access to quiet around the inner harbour.

Really helpful staff. Great on site dining. Can’t beat the location and the views. Heads up though there’s a Reno underway in the Laurel wing. A bit of noise.

One night stay for a concert. Check in was rather slow, but other then that the stay was perfect!

Absolutely amazing stay. Fabulous location. Amazingly helpful staff. Delicious food. Beautiful room. Would stay again.

Clean room great view nothing to complain about overall great 👍

Everything was great

The stay was wonderful overall. The view was beautiful, and while the rooms are a bit older, they have everything needed for a comfortable stay. However, despite reserving a two-queen room, we were told at check-in that they had “run out” of that room type. We were then pushed to upgrade at an additional cost. The agent initially suggested a very expensive upgrade, which I declined, followed by another paid upgrade option. When I declined again, I was told there were no other options and that we could not keep the room type we had originally booked. It was frustrating to feel forced into paying more upon arrival, which unfortunately took away from what should have been a smooth and enjoyable check-in experience. That said, the hotel did offer a complimentary dessert, which was appreciated, but it didn’t fully offset the situation.

Outdated amenities, worn beds and sheets, no bottled water at midnight, and a room that was too small despite being booked for three made the stay very uncomfortable. Overall, poor service and facilities did not match what was promised.