The room was very clean and staff very friendly. Lovely views from the bar area overlooking the sea

Friendly staff and nice hotel

プレミアリーグのサッカーチームがあるイギリスの避暑地という事で訪れたが全体的に施設が老朽化しており、多くの観光客が訪れるせいか街自体も汚く、海岸もそんなに綺麗ではない。あくまでもイギリス国民向けのカジュアルな保養地と言った印象で、海外からわざわざ訪れるに値しない。ただ海岸沿いにあるホテル群の中で一番外観が綺麗だったホテル(当ホテルではない)の一階レストランで食べた夕食は、今まで総計3週間ほどイギリスに滞在して食べた食事の中で一番美味しかった。

Small room with no wardrobe or chest of drawers - just a random shelving unit with a foot long pole to hang clothes on. Ive stayed in a mercure before with small rooms, and just in case had booked a room with double and single bed so the single bed ended up with all our belongings on. £150 per night! Breakfast was also a problem. Hotel was busy and there were only 2 hot drinks machines. The set up for breakfast was too small for the number of guests staying.

Only a one night stay, but the room and location was perfect.. The staff were very friendly and welcoming. I would definitely book again, hopefully for a longer stay next time.

Very helpful staff and excellent location

We only stay for one night so it was ok however wouldn’t want to stay any longer as the double room is more like single with double bed in it. It’s so hot in the room it was difficult to sleep and although they provide a fan I found that to be quite noisy. It needs some updating as some of it is looking tired. Also windows could do with some cleaning and maybe picking up all the paper rubbish from behind the bed! Last thing the floor is really creaky it gets annoying after awhile. On the plus size the staff are really lovely especially the girls in the bar area! And the breakfast was really tasty!

Only stayed for one night with a great sea view.The room was a good size lthough decor wise a little tired and the bed very comfortable .The staff very helpful.

A lovely welcome from the reception staff, who are all very friendly and efficient. Good breakfast, as the bacon & sausage were superb. The bedroom (a privilege room) was fairly small but had a balcony which would have been useful in decent weather, the bathroom is a reasonable size and nice. The cool box doesn’t seem too efficient & our drinks weren’t particularly cold. No drawer space, which is very annoying and, to use the kettle or coffee maker, you have to put them on the floor, where the plug is ( neither had a cable long enough to reach a plug, which is pretty ridiculous). I’m a little annoyed by the upgrade offer. I took up a £15 per night offer, but heard the reception staff offering upgrades for 10 per night, so feel a little ripped off.

Very please, but rhe room has to be cleaned much more properly

Sadly disappointing stay compared to my last stay. The room was small, the floorboards were so creaky and loud. I couldn't even walk from one side of the room to the other without the loudest creaking. I was woken by a couple arguing, shouting and banging on my first morning and the second morning, I was woken by the shower spotlight fitting loudly dripping water constantly whilst the occupants above were showering. The bed was also far too hard my hips were hurting. Staff are lovely but I won't be staying again.

The lift was out of order on my second morning when I was leaving. I had four bags with me which in total were too heavy to take down four flights of stairs in one trip. (I'm 76 and was on my own). Surely, lift maintenance should take place after all guests leaving that day had left. Fortunately, after a short wait, a member of staff helped me with my luggage to the car park. Room 407. The en suite bathroom was up four steep steps from the bedroom. The bathroom door had a self-closing device so in the wee small hours I had to fight with the door as I stumbled into the bathroom. Fortunately, I am not incontinent but I can visualise that "accidents" could happen when a guest is caught short. The disabled person's handle on the side of the stairs which should have helped was too short. Not sure if the steepness of the steps leading up to the bathroom is legal. I parked my car in the hotel garage. I do not remember seeing a tariff for the car park on the hotel's website. It may have been there but it was definitely not obvious. The cost for two days' stay was unexpected. Because of the extra cost, I did not take meals in the hotel. Their loss. On the good side, a pleasant maintenance employee helped to direct my car to the hotel garage. The young lady manager who helped me to get my luggage to the garage was also very nice. The temperature of the room was perfect and the bed was comfortable.

L’hôtel est bien situé et les parties communes sont très bien. En revanche la chambre est microscopique, les équipements sont vraiment basiques et la salle de bain aussi est très peu praticable.

Great staff

I enjoyed my stay here, especially the upgraded room. It was a lovely, well kept hotel, perhaps a little tired in places, but still cared for. We really did not like the breakfast experience, due to the fact there is no room in the breakfast room for all the guests and therefore sometimes you are asked to eat in the bar area. No problem with this, but not when you can’t fit your food on a small bar table, necessitating playing musical tables when people left their (bigger) table. If you are lucky enough to get sat in the breakfast room, then the cooked breakfast, toast and juices and hot drinks machines and cutlery were in three separate locations with hardly any room round them to manoeuvre. Some staff were so busy, they forgot to greet us with a courteous ‘good morning’ when greeting guests at the entrance to breakfast. Options are pared down to the usual choices with nothing special on for breakfast and no menu options to order. On a more positive note, the room was clean and comfortable and little extras were really appreciated.

lovely room clean and with a great view. Only stayed one night but the bed was very comfy and there was an iron, coffee machine with both real and decaf pods as well as robes and slippers. it was a premium room but the extra touches were thoughtful and useful.

Stayed in modern mews section - very clean and comfortable. Staff were lovely and let me store bags while out running marathon. Amazing breakfast in sunny room and perfect location.

Hotel was perfect and as expected

Lovely hotel although the ‘double’ room would have better accommodated a single bed. It was a bit cramped. Staff were great. Hotel is fabulous and they have a pay carpark.

Great hospitality and good breakfast selection Staff that work here are extremely friendly