Good

The location is great and the bed is very comfortable. I love this hotel but the housekeeper didn't clean the room throughly. I found out 1 opened water can left on the floor when I entered the room. The housekeeping manager emailed me to apologize. Hope they will clean the rooms throughly

In general, a good stay. The room — a bit small for the price paid — was clean and spacious. We loved the classy decor. But all in all, service is great as expected as a Fairmount accommodation.

The hotel is very good, but the room space is very small.

总体一般

What can I say? Our entire stay at the Empress was outstanding from the delicious food to the accommodations and delightful wait staff!

We loved the beautiful grounds. The food was excellent. The staff very accommodating. Our room was spacious with a beautiful view of the harbor. We would definitely stay here again.

My room was poorly kept. There was mess in the toilet bowl that needed to be cleaned. We were days without liquid soap. Once we used bath cap and ear cleaner they were not replenished.

Beautiful stay at the Empress—lovely hotel with wonderful service and dining. Easy walk to the harbor and many restaurants.

Great breakfast and the best location.

Great property, friendly and helpful staff. Veranda drinks were pricey but excellent.

This is my second time staying at The Empress and I just can’t say enough about how great of an experience it was. The property is gorgeous and the staff in Fairmont Gold area were exceptional. Can’t wait to go again.

Bathrooms are old, broken. Shower a disaster. Room 424.

I have always wanted to get back up to Victoria and stay at the Empress, and after 30+ years, I finally made it back there with my wife and daughter. It was as expected, excellent in every way. I highly recommend it.

Every thing was perfect

😊😊

Location is great. However the room space is really small, there’s odd smells in the room.

My husband and I stayed here to celebrate our anniversary. The hotel is gorgeous! Our room was very clean and comfortable and the food and spa experience were wonderful! Tea at the Empress was a highlight! The staff consistently went above and beyond to make our stay special. Highly recommend!

Great location

Great location, and building. Only downside is not having a view of the Empress from your room.