Our family room looked a little tired decor wise but was clean and everything worked. There was no air con however which resulted in not a very good night sleep in the heat of the summer

Staff were amazing, had a fab garden suite, so much room it was a delight. Was disappointed the outdoor pool was not in use anymore as that's advertised on Expedia and it was late July, the indoor pool facilities is somewhat tired too, would have enjoyed relaxing around the pool and reading my book, but overall, very good, food was also very good.

A very large hotel that looks amazing. However our room was rather small and we only had one bath towel for two of us. The service at dinner was very slow. They appeared to be short staffed which we found very frustrating. I had tried to call a couple of days before our stay to make a reservation for dinner and got no reply from the hotel. Another sign of shortage of staff. This is supposed to be a four star hotel - I think three stars would be more appropriate.

Clean spacious family rooms, friendly staff and very tranquil environment

Very relaxing hotel for families. Particularly enjoyed the swimming pool.

Maintenance was an issue but it’s a lovely (ex Hilton) Hotel.

The hotel is ok, we had a twin room in the cottage lodge, no 526, it was quite a walk from reception. Most of the staff were helpful and cheerful. The hotel is looking somewhat dated, the room needed a good deep clean, shower head and bath mat needed replacing, I did write this to the manger in the initial check in review, as we were only staying 1 night it wasn’t worth complaining about. The car park needs re signing as cars didn’t know which way to go round!

Room was clean Staff was helpful Breakfast was very good Outdoor look nice The only problem was that there was no fridge in the room and with that hot weather this was not helpful Also there was no lift and we had to carry our luggage upstairs We are all elderly one with heart problem This was not a help as we had to go up a lot I was very worried about my friend with heart problem

Beware of the room you are given. My wife, myself and my 2 kids (5 and 7) were given a room that only had 1 single bed and 1 double bed. Ended up pushing the beds together so the kids didn't fall out of bed. Terrible. I tried messaging the hotel prior to arriving to query this, but messages were not replied to. Also, we stayed here last year (with a room that accommodated us), and the food last year was vastly superior. Pizza last year was rustic, and home made style. This year the pizza bases looked and tasted like ready made from Tesco. Really unpleasant.

Needs modernizing for the price, book with hotel.com don't think you will get a room near everything

Stayed here over the bank holiday as a family of 4. The hotel itself is nice and the outside space is green and relaxing. However, we were given a very hot top-floor room during 28°C weather, with no air conditioning and windows that barely opened. The fan provided did not help and none of us could sleep. This room really should not have been given to a family in such hot weather in the first place. At 2am we had to ask for another room, which meant moving tired children in the middle of the night and only getting a few hours of sleep. Staff at breakfast were also not very friendly. Overall, a disappointing stay.

This was a really mixed stay. On arrival, we had a terrible lunch in the restaurant - took ages and food wasn't good - halloumi/chicken wings overcooked to point of being burnt, tired salad in chicken baguette, kids choice didn't resemble menu description etc. Had spa/golf booked so no time to order again/find alternative. We found alternative venue for dinner after this disappointing experience. Room was shabby and bathroom had mould around taps and door needed clean (lots of dirty splashmarks.) Bar/restaurant decor also very worn out. Outside terrace was lovely in evening sunshine. But, again, area felt unloved. However, on site spa treatments and breakfast were really, really good. Proximity to golf course, Arundel and coast also great.

The staff were polite and helpful however this is my second visit and both rooms have been as equally disappointing. The hotel has great facilities such as pool/gym/golf course and is well located however the rooms are extremely tired and dated. The trip was rounded off by noticing that my bathroom was covered in what looked like sick at shoulder height along one wall. This wasn’t noticed at check in or I would have requested a change of room. The hotel is solely surviving on tradesman staying over with it location and parking, it’s in desperate need of a renovation and others in the area appear better value.

Nice welcome, good breakfast, clean room

Really nice staff, very welcoming it’s looking a little tired now in communal areas and bathroom but lovely grounds to walk around. Unfortunately our evening meal came out cold and then came back microwaved after sending it back.

Was basic not even a thermostat for the room Was told to turn the nob on radiator needs a full refurb travel lodge higher spec don’t do it

Dusty room in areas. Rubbish behind bedside cabinet. Couldn’t get to plug easily to charge my phone as it was behind the cabinet and when pulled out there was thick dust and rubbish behind it. No deep clean for a long time. Dirty windows, old cobwebs around it. Pool was not in use so very disappointed as we had stayed there for this reason.

Plenty of parking and dog walks around the golf course

First appearances are good. The location is great. But everything is a bit tired. The hotel needs money spending on decoration, maintenance and a few more staff. Dinner service was glacially slow and the food quality was adequate, at best.

We did not have breakfast so can't comment but hotel was lovely and clean and the cream tea was great