Service excellent Staff friendly and helpful cant do enough for you Walk out side and shops, restaurants so close Food 10/10 Will be booking again soon

Chilled

Breakfast was freshly cooked with what felt liked quality ingredients.

Dusty room issues with grout , tablet on floor ? Extension lead faulty noisy cistern noisy air ductwork… during night .generally old fittings. Request renovated room . Most staff are ok . Breakfast good and brasserie still nice .

Had a very relaxing time, really comfortable bed, nice mini bar, excellent food and drinks and the staff could not have been more helpfull.

Brilliant

Absolutely superb stay as always! Beautiful ‘Prince William Suite’, delicious food, wonderful breakfast and amazing staff who were all courteous, friendly and kind, and very accommodating of our 2 month old!

Excellent overall,amenities right on the door step

Very nice hotel in the centre of Chester. Great restaurant and a spacious room. Very comfortable bed. Only complaint was the show was a shower and tub combo which didn’t drain well and was not easy to shower in. I think that’s more of a cultural thing with the UK preference vs American. All in all this is the best hotel in Chester that I have stayed in (stayed in a lot over the years).

This is a hotel with great charm, history and a welcoming, classy atmosphere. The staff were all outstanding, warm, friendly, professional and keen to provide high standards of hospitality and service. Our room was well appointed, well equipped and comfortable. The breakfast was excellent. The location is perfect. Bar and restaurant extremely good. Only slight downside was that some aspects of the room would benefit from a refurb/refresh, a bit of investment needed. We would not hesitate to return, we thoroughly enjoyed our stay. Special thanks to the day and evening bartenders, check in team, breakfast team, concierge and night manager (wish I’d got their names). Be careful re the carpark, register before you go to pay online as if you try to register after leaving you face a fine as we found to our cost. For us we wouldn’t stay anywhere else in Chester now and look forward to our next visit.

very comfortable. friendly and helpful staff. good food and good beverages options. we'll return.

Beautiful room and great service

Every aspect is well thought out. The welcome from the lovely man opening the door. Valet parking Smooth check in. Bags being taken to our rooms. Opulently decorated rooms. Definitely a 10/10

Friendly staff

Great hotel in fantastic location with lovely staff…

Everything was perfect!

Excellent hotel - but what made it special was the staff - they are all so down to earth and extremely friendly… THIS is definitely what makes the hotel - we will be back again.

Staff were extremely friendly, lovely hotel

Room was not up to standard also continental breast was very poor as previous stays there was perfect. Sorry very disappointing

Lovely grand hotel.