Overall everything is ok, expect one front desk staff have very poor customer service. My partner left his backpack at the lobby couch after we checked out. It was around an hour when we found out the backpack was left there. So we call the hotel and ask if they can check the couch for us, staff who picked up the call didn’t even checked and strongly confirmed that she did not receive anything at the front desk. As soon as we were back to the hotel we ask the front desk who worked on 1/4/2025 in the afternoon, who I assume it’s the same person who picked up my call. We asked her again if they have found the backpack, she said “we haven't found anything yet”, while I was trying to play a sound on my IPad which is in the bag, and immediately I heard the ringing sound was coming from her office. So then why she keep saying ‘No’. We were pretty disappointed to this specific staff’s poor customer services.

It was a great stay, clean and very comfortable. Breakfast was delicious and much more then expected.

Nice breakfast

Poor front desk service, pool scum, jets in hot tub broken. Room smelt of mildew or mould that they tried to mask by bleaching the entire room.

The rooms are functional but starting to show their age though I would point out the TV was big and the bedding was quite good. Surprising there was one staff member whose quiet efficiency and kindness to everyone in the breakfast area made our stay memorable. If management should read this Joan is a key staff on your roster.

Breakfast was good

My stay here was quite comfortable. They staff are very friendly and helpful and kind, building is a little older yet they make the best of it with pleasant decorating and excellent service. Yesterday I was almost too late for breakfast, They asked me if I had eaten, because I had not they went for a moment and got me a side plate from the kitchen of the items no longer on the food line. Not often you see caring service like that. I was very grateful and impressed with the kindness. Food was delicious and hot !

Breakfast was good, the normal fare but had a good selection. Breakfast staff was friendly and very helpful. Arrived about 3:35 but room was not ready…told check in was at 4. Room was ready when we went back at 4.

Bad service

Requires some updating…bed is comfortable

Love the breakfast and how clean the rooms were

I stay here everytime i come to Abbotsford, the rooms are great, the staff are excellent and the free breakfast is so good

Great breakfast. Great service.

Everything way fantastic. The gym is a bit outdated but other than that, it was great. The hot breakfast was restaurant quality.

Friendly staff, very clean, spacious and comfortable room (and bed!), nice selection for the complimentary breakfast (although some GF muffins or similar would be appreciated), ample, convenient parking, hallways and check in area were clean and well kept and an on site restaurant. Unfortunately we didn't get have enough time to use the pool and hot tub but assume they are probably as well kept as the rest of the property.

Breakfast was excellent

Staff were great! Place was kept clean and maintained. Although pool water line was very dirty on the sides and the jets didn’t work in the hot tub.

Amazing breakfast. Our first night room the bed needs to be replaced just old. But the second night stay a few days later the bed was great and updated.

Small gym but as what I thought: they need Bette pics of the gym

Clean and tidy