Fine stay, breakfast was nice

First room was shocking, toilet seat fell off, dirt around windows and extremely smelly. Room changed. Second room the shower spray pointed in every direction but down. The bar staff stated that she can not pour certain pints or halves of cider, either poor training or not interested. Check took for ever and totally unorganised. The breakfast was what can only be described as disgusting. Coffee machine did not work. One of our worst hotel experiences ever.

Although the hotel is a little 'tired', the facilities with the pool and jacuzzi etc are a welcome treat, and I have no hesitation to come back again. The staff are very helpful and they accommodated my request for a ground floor room, which I appreciated. My superior room was very dated decor wise, and smaller than the last one I had at this hotel, but the bed was comfy and the corner whirlpool bath was a lovely surprise. Breakfast was OK, a reasonable choice, but they have stopped offering fruit, or bagels, or philadelphia pots .. which used to be my 'go to' choice. Lunch and evening meals offer good sized portions and are very nice (if a little expensive). Overall a great stay, whilst the pool is there I will be back.

Friendly welcoming staff at reception, helpful staff throughout the restaurant and spa, lovely rooms - would absolutely stay again.

good choice for breakfast

This hotel needs a big overhaul and a sensible interior designer to make some basic input. Stinks of Under investment. Food was poor and made without much care. Try calling them… you will find it impossible to get through to anyone. Just a run down sad little hotel with a load of knackered fixtures and fittings. Friendly bunch though!

Reading some of the other positive reviews I wonder if it was the same hotel. I think it would be generous to call this hotel tired. I think it is very much mismanaged. It needs a very thorough deep clean. The breakfast room was so bad that neither my wife or I wanted to eat in there. The carpet was disgusting and tables were cleaned by just sweeping debris in to the floor. Even all the windows were covered by a film of dirt. The bar was a mess and the bar staff didn’t seem to want to keep the place tidy even though it was quiet. The pool was ok. I think the hotel has potential but needs investment.

Great stay, Friday evening meal was great, Saturday night there didn’t seem enough staff on.

Room was musty and needed to use body spray to mask smell. However, the bed was comfortable and room had a fan which helped. iron and ironing board were available. Sheets and towels were clean. Shower was powerful with good temperature: Facilities - Hot tub was out of order and I was not made aware of this when I arrived and said I was going to use the spa. Except from the library and reception area the hotel seemed run down and in dire need of a revamp central courtyard fake grass thread bare Most notably Restaurant food was really poor and certainly not good value for money. I ordered a rump steak and at over £30 the fries were flaccid and cold, When I made the waiting staff aware, they were polite and understanding but I got the same plate back from the kitchen 10 minutes later with hotter fries but they were still just as flaccid! The steak was then discovered to be a poor cut and full of gristle. I was then kindly offered an other meal from the menu and I ordered a burger which was at least Ok. Two other guests complained about their poor food and service. One lady who was there as a special treat from her husband, was very upset and was not dealt with very well by one staff member (james) when she complained. She was told “I’ve apologised to you already and don’t know what else I can do. I’m very busy and this conversation is going nowhere so I’m going now”.. In summary much improvement needed on food, facilities and some staff attitudes! I will not be returning.

My stay was good until the morning, where I had no hot water, I did make the staff aware of this.

We there for three nights first night ,my husband slept bad as the mattress not so good ,next

Very old dated, needs a refresh, room was old fashioned and with old furniture carpets need refreshing

Although the reception, library room and breakfast area were fine this hotel is in need of renovation. We stayed two nights and found the staff to be friendly and helpful. Especially Julia on the front desk. Our beds were large and comfortable but the room was dated with taps not working and the toilet hard to flush. Breakfast was adequate. We didn’t use the bar but it looked like a Wetherspoons. The hotel is set in nice countryside with quick access to the main road. It could be much better with some money put into maintenance.

A perfect location for the PF international kart circuit Good food clean rooms and very helpful staff My only issue, Sat and Sunday morning breakfast doesn’t start early enough for people staying there who are attending the Kart racing at PF international.

Clean room, friendly helpful staff and a good breakfast.

Very dated, needs refurb. Breakfast average at best

This hotel is lovely, the rooms are large & amenities are great

The staff are all very attentive and friendly. However the building is starting to show it's age (understandable in today's economic climate). And whilst we didn't mention it at the time, the mattress in our room was as lumpy as we've experienced.

Great value for the price and the quality of surface you get. Cannot complain. The hall way at night does looks a bit like a haunted movie due to the way the motion sensor for the light works and the bluish emergency exit lighting.

The staff were great, but the hotel is very tired. The mattress was awful. The food was very average.