Upon arrival and after unloading all our luggage, we were told they have overbooked and were asked to move to another hotel which is far from metro and room rate is less. Only after arguing, they offered us a meal as compensation. They should have informed us by e-mail in advance that we could go directly to the other hotel without wasting time, but they didn't and insisted they don't have our contact information. It's not true. I will avoid hotels with this kind of management.