Staff were most helpful -- from the valets and baggage handlers with the curbside greeting to the helpful staff at the front desk, every staff member we encountered was kind, patient, and helpful. I spent some time in the confortable lounge area near the lobby and observed the manager Ricardo and staff members attention to detail from tending to the coffee/tea bar to arranging the pillows on the leather sofas to cleaning the business work stations after each use. They gave goof recommendations for parking, restaurants, and activities. The bike tour of the city was so enjoyable.
Our room was stylish with a very comfortable bed and a fantastic bathroom - rainfall shower, dimmable lighting, and lots of towels. The pillows were a touch too soft but we didn't even ask staff about them because we slept so well that we didn't mind that. The location was just amazing and the rooftop restaurant was nothing short of spectacular - both the food and the ambiance! Next time we are in Montreal, we'll stay here again.