Subject: Formal Complaint – Unacceptable Hotel Experience & Request for Refund
Dear Expedia Customer Relations,
I am writing to formally express my extreme disappointment with a recent hotel stay booked through Expedia. Having used Expedia for many years for my travel arrangements, this was easily one of the most unacceptable hotel experiences my family and I have encountered.
For one full day and an entire night, the air conditioning in our room did not work, with the room temperature remaining above 84°F. What made the situation even more frustrating was the complete lack of urgency from the hotel. Despite repeatedly requesting assistance, no one came to check on us or properly address the issue.
This was not a minor inconvenience. I had family visiting from England, and this trip was supposed to be an enjoyable experience together. Instead, we spent an entire day and night in an unbearably hot room. It was an absolute nightmare and significantly affected our stay in Montreal.
Prior to checking out, I personally met with the hotel's Guest Director and explained what had happened. After discussing the situation, I was informed that the hotel would provide a full refund for one of the rooms. I was also told that they would follow up with us regarding the refund. We have still not heard back from them.
I am therefore requesting Expedia's immediate assistance in following up with the hotel and ensuring that the promised full refund for one room is processed without delay.