My experience with this Courtyard and Expedia was disappointing. Upon arrival, we were not provided with the room type we booked. More concerningly, we found a used bar of soap in the bathroom, which raised serious questions about the room’s cleanliness and whether it had been properly serviced. When we requested compensation for these issues, the hotel staff claimed they were unable to assist because the booking was made through Expedia. It seems that when booking through a third party, the hotel abdicates responsibility for service failures, leaving the guest to mediate between the two.