The resort is generally nice, however, when we checked in after a long day of tour, the sofa bed was not made when we specified when we booked we have 4 guests. When we asked for the bed to be made, the housekeeping staff that came in was rude and unhelpful. He came in to open the bed and pointed at the cabinet to tell us to get the bed sheets and make the bed ourselves. There weren't even enough pillows and blankets. He held his head with both of his hands when we requested the bed to be made, I figured that meant "I am fed up and don't want to do it." The sofa bed was broken hence the first night of stay was horrible. After we called, they gave us a new mattress. However, the beddings were all thrown on the floor and bedding not made again. We ended up have to make that up ourselves after a very long day out. I have stayed in many hotels before and this is the first time I have encountered such terrible service. The front staff staff were generally helpful, some more than others. Food was good. The shuttle though is very small, there was no line or system for people to queue up hence it was a bit chaotic when everyone wanted to get on the bus but usually not everyone can get on and we had to wait 15 mins for the bus to return. It also run very infrequently, meaning that we had to pay for taxi many times to make our way back. Overall, it was an OK stay, but the experience really was ruined by the broken mattress and unhelpful staff. I would NOT stay here again.

房间进去一股异味，地毯不知道多少年了， 非常脏。卫生条件不好。二间卧室小到只能放一张床一个柜子，箱子也放不了。

A great stay, I really like the fully equipped kitchen, the hotel is a bit old but very clean, 4 stars

We loved it and wished we had stayed longer 😠❤️

Wine was promised it was not there and last movement they charged my room

Perfect atmosphere for travelling families with plenty of amenities. Room was spotless and staff were very friendly and helpful.

Bar is very good

Wonderful hotel in the mountains. Beautiful decorated very clean room. My daughter loved the wolf paintings. Amazing shower!!! Had a corner room and was huge!!!

It was good location to visit banff and ice field Has kitchen to easy to make few meals for family

It was a good location if you have a car. Shuttle service to town was nice but we had to wait extra time due to how crowded it was.

We had 2 stays at the resort couple of days apart. 1st stay was not great. 2nd stay better. In a better upgraded unit . The extra cost made that possible. Staff was relatively helpful. Place was clean. No wow about the place. But good for a base to explore Banff and surrounding areas.

Free shuttle and driver of shuttle was great. I forget his name super helpful and knowledgeable

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The setting is beautiful. The shuttle into town was a plus. Very friendly staff.

I want to warn people. The room was filthy. We asked for it to be cleaned and it wasn't. We had to do it ourselves. The outside property was run down. The sidewalks are cracked all over the place. The window didn't have a lock on the first floor. The screen window in the bedroom was so dirty I couldn't see out of it. The sheets and quilt were stained. Our shower curtain was missing (only one outer panel that covered only 1/4 of the shower). We finally left and paid for a second hotel. The manager Michael was very nice I have to say. She gave us our money back for three nights. I spoke to another manager at our new hotel and he said, "We get a lot of people from there coming here for another place to stay". They need major over hall and AC! There are wildfires all summer long in Banff and AC is a must!

Bed Linen and towels missing for 2nd bed despite our booking for 4 adults. I had to call reception twice for it. Unit dirty and tired. Unit1501 felt like a basement unit. Staff were polite but unresourceful. We paid a high season rate for a mediocre prestation worth a motel grade accommodation. Cost us 2.5 times a good hotel in Calgary. We then, looped back to this hotel on our way back from Jasper. No cancellation possible at that point. Paid for an upgrade, turned out to be a better experience.

The resort was clean, full of amenities that can be used. There is a shuttle that goes to Banff Town every hour which was also convenient. But the rooms upkeep where sub standard. The door lock looked like it was about to fall. Shower curtains and towel racks have seen better days.

Staff was nice. Property was run down for the price. Garbage not emptied in our room. Stay away! Breakfast was long because there was one waitress while the manager just sat at the bar. Manager could have easily got up and helped the one waitress but chose to sit at the bar at her computer. As a doctor I often look at how businesses could be more efficient and having these manager just sit at the bar on her computer while the waitress was slammed was highly unprofessional. I will not be back!

The mattress was bot clean on the pull out. It had stains. We asked for extra pillows and were told “we will try to find”. It was an OK stay.

Our room was great and the location was amazing because there was a shuttle provided by the hotel. It offered convenient in and out service to downtown Banff. We were disappointed in the amenities that were promised by the hotel. The pool, whirlpool, and the hot tub were dated and dirty. For the amount of money we paid per night, with 2 young children, we were looking forward to using the amenities. There were tiles missing and neither the hot tub nor the whirlpool worked at all. The railing for the pool was loose and my daughter almost fell in. We did say something to the front desk and they offered us a complimentary breakfast for the next day; however, we had safety concerns and the pictures on Expedia did not match the actual property.