Staff was fine. For whatever reason, they couldn't get breakfast right. They were trying to say it was 9/26 when it was 9/27 and my breakfast pass started. Lol. I paid for almost 2 weeks, 2 passes, and we went maybe 5 times. It wasn't pleasurable. I was better off with 711 's eggs. Lol. The gym was brutal. They paint the bars rather than clean them, so you have paint on your hands, and the bars are bent and crooked. You can't really workout. It is illusory. Finally, the pool is endlessly cold. They need to make the temperature more pleasurable. Finally, the internet is volatile. It comes and goes, hard to stream and work. Not a bad place, I'd go again, but I hope they would fix the issues by my next visit! Vinny 9/23/24-10/6/24 [I booked earlier for 4 days].

It ' s my 4th time booked in here. But today it will be my last day. I'll never ever again booked in this hotel nor to recommend this hotel to all my friend. So damn dissapointed! When I want to check out this morning 29 March. The receptionist want to charge me 800 PESO! Just because a little stain (like dirt colour) in the tip of the towel. I'm so confused and insisted to look the towel because I'm sure, me and my gf only use it after we take a bath. When I look the towel and smell it, there ' s no smell or odor, no chocolate smell, no blood smell, no feces smell and the receptionist + housekeeping staff also smell it and there ' s no smell in the towel. And they give a suggestion to always check everything in the room (towel, spring bed, bed cover, chair) when I check in and enter the room (HEY, I'm a customer who want to enjoy my day in your hotel, not to become a housekeeping staff) which is very ridiculous. And they insisted their laundry department do a really good job. Hey! I know what kind of stain in your towel because I'm in laundry business also and that is blood period stain which is hard to remove if not giving extra treatment. In the end, they didn't charge me. But from user experience I'm so dissapointed because they accuse me for something that I didn't do and they treat me like someone who do some minor criminal thing. It ' s already my 4th time booked in here and the previous booked didn't have problem when I want to check out. I don't know if some of the customer also got the same problem that happened to me. But for me I'll never again booked this hotel and I'll tell to all my co-worker to skip booked this hotel. I just didn't want my friend also got a bad service that happened to me today. So disappointing.

We enjoyed our stay, the staff was very welcoming and accommodating. Until next booking 😌.

Wonderful experience and will definitely come back ☺.

Highly recommended. The staff are accommodating the hotel is clean.

The first story: For the first time we arrived there, the receptionist said that we would get dinner for free for fasting people because ramadhan, but after we had dinner, the cashier asked us to pay for the dinner, we were very disappointed. Maybe for the next, not to give a good news if you actually don't want to give.

The room is clean. The breakfast is superb

The hotel staffs were very accommodating!

Unstable internet connection and my motorcycle was hit and damaged in parking.

I've stayed in Berjaya Hotel for a few times already and I always enjoy my stay there. I love how accommodating the hotel staff is. It would be better though if they have more parking spaces so we do not have to park somewhere else with an extra fee. Also, it's time to change the carpet in the room that we stayed at. It's stained and looked dirty.

We had a very comfortable stay here at Berjaya 👍👍👍

The hotel wifi is very slow and I need to use my data for internet.

Very poor in total quality care amongst guest. I am still waiting for the room to be finished and occupied by me. I have my lunch with me so it's not that fresh anymore. I placed a request already before check in so the hotel should had a vacant room since check out time is 12 noon for guest. I am really mad right now.

A bit creepy, but the hotel staff is nice and the room also big and comfortable. Anyway I like the bathtub and bathroom

Location is good, staff friendly & helpful. The thing I don't understand is why there is not even tissue paper provided.

really best recommend hotel in makati

I always satisfied to stay in berjaya, they have complete toiletries and the room is clean, they have also iron that's what I like the most also hair dryer.

Nice experience. Clean and very accessible. But the wifi connection was very poor.

Staff were very nice and accommodating. Room was clean and ok but don’t expect that much since its a 3 star hotel. Wifi is very slow! It’s like there’s no wifi at all.

The AC during ourstay was broken, been complaining about it at the FO, they sent technician, yet, the room still hot. We were so uncomfortable and didn’t sleep well. I celebrated my birthday sweaty! Really!