I had a very good and peaceful stay experience in Lugano with a lake-view balcony suite. The huge room with a spectacular view was nicely set up, and the gymnasium facilities were perfect. However, the kitchen was not for cooking; only the kettle worked. In addition, the staff was kind and helpful.

Family trip, a group of 5, good location, very nice facilities, best view, good service by the friendly staff, will definitely go back to stay when I go to Lugano again!

酒店服务员很nice，主动帮忙，第一次入住就帮我upgrade到loyal room，房间很宽敞漂亮，很有艺术feel，又有露天小阳台，酒店餐厅和周边景观非常棒，可以远眺美丽的Lugano湖和连绵不绝的山群

I booked this with a special weekend offer. The quality of this hotel is much much more than expected. Spacious room. View overlooking Lugano. Comfortable bedding. Tasty food in restaurant with stunning view. Delicious and various choices of food for breakfast.

Property is older, but well maintained. Our suite was spacious and clean, comfortable beds. Beautiful location, nice view, attentive staff. Would recommend.

Tip top

Das Zimmer war etwas abgewohnt.

We had a wonderful experience

Se uno cerca un appartamento potrebbe essere una buona soluzione. Come albergo per un soggiorno breve l’abbiamo trovato meno confortevole

Das Zimmer war wunderschön mit einem tollen Ausblick auf die Berge und den See. Perfekt und mit viel Geschmack eingerichtet.

The views of Lake Lugano from this property are amazing.

Everything was amazing, top notch hotel!

die Zimmer waren sehr sauber, die Matratzen waren hart, für uns perfekt. Das Personal freundlich und professioell. Massage war gut, der Wellness Fitnessbereich angenehm geräuming. Es waren genügend Liegen vorhanden und man konnte den Swimmingpool sehr gut nutzen.

Très bon hôtel, literie excellente, petit déjeuner très varié et bon, personnel attentionné et excellent emplacement de l'hôtel

Vi blev opgraderet gratis til den store suite, som var helt fantastisk med masser af plads og to altaner, begge med flotte udsigter. Stort fitness center med mange forskellige maskiner og en dejlig wellness-afdeling med udendørs (kun om sommeren) og indendørs pool, spa, sauna, dampbad, koldtvandsbassin og fodbad. God morgenmadsbuffet. Lidt dyr parkering (CHF 20 pr nat), og køkkenudstyr koster ekstra, hvis man vil bruge køkkenet. Vi havde dog taget vores eget med, og det blev ikke kommenteret. Der er ca. 2 km at gå ned til centrum (via en masse trapper og en trafikeret vej, men der kører også en bus lige udenfor døren, som kan anvendes gratis med Ticino ticket, som kan fås gratis i receptionen på forespørgsel.

Great place to stay wish we’d stayed longer a massage would of been great

.

We found the suite to be spacious and very clean, with a breathtaking view. However, there were a few things we didn’t like as much: the extra bed was quite basic and uncomfortable for our child. The bedside lamps in the bedroom looked rather worn out, which didn’t really match the overall style of the hotel. Also, the kitchen had no equipment at all — it would have been nice to have at least some plates and cutlery. Especially when traveling with children, it’s practical to have a few essentials available for a quick snack in between meals.

The view from Villa Sassa is stunning, and the property itself has great potential, but my stay was unfortunately disappointing. My pre-booked shuttle arrived nearly an hour late with no update or communication from staff. I completely understand that road closures can cause delays, but a simple message would have allowed me to make other arrangements and avoid unnecessary stress in a new city. When I arrived, my early check-in request wasn’t accommodated, which I can accept, but the way it was handled was very dismissive. When I tried to express my concerns to the front desk, the staff member simply said “thank you, have a good day” and hung up. I later provided written feedback to management but received no further response, which felt unprofessional and dismissive. It also took over 40 minutes for my luggage to be delivered to my room, adding to an already frustrating experience. As a VIP guest, I expected better communication, service, and attention to detail. While the hotel itself is peaceful and offers incredible views, it’s not as convenient as it seems. The property is uphill, and there aren’t any nearby restaurants or shops you’ll need to take a bus, taxi, or Uber to reach the main area. Overall, the setting is lovely, but the lack of communication, poor responsiveness, and dismissive service left a very negative impression. With better training and guest care, Villa Sassa could truly live up to its potential.

Modest lodging experience. Over promised and underdelivered on service and accommodations. Pics were misleading, mainly appearing to be on the waterfront. I should have examined further. Courtesy transportation delivered a great customer experience.