Poor service of Sona and pool

The Solana is a fantastic hotel. The staff were lovely and incredibly helpful - advising us what buses to get and where from (as the regular stops were temporarily closed), as well as advising us of all local discounts. Check in and check out were simple and deficient. The swimming pools on the roof were well maintained and have fantastic views of Mellieha, The breakfast buffet had am excellent choice of food and the service was exemplary. If you are staying in Mellieha and want to stay near the town centre, I would thoroughly recommend the Solana Hotel and Spa

Flotte rom, nydelig basseng område, personalet var ekstremt hjelpsomme og høflige. Fantastisk frokost. Kommer gjerne igjen.

Incredible place and rooftop pool and bar. Will return.

Do not stay here. The staff are awful.

This is the second time I have stayed at the Solana hotel but unfortunately it will be the last. The staff member who checked me in was pleasant but unfortunately a couple who were Infront were struggling to understand what she was saying and there was not much helping them it was almost well it's your fault you can't understand... When my room was ready I made my way and I cannot fault the room was a good size, clean well presented. The shower was good and again happy with that. In the morning I went down for breakfast and it was chaos. One gentleman just accepting everyone to go in find a table that just wasn't available. People were almost falling over eachother just to get a table. After about 10 minutes I gave up as more and more people were wanting tables. It was getting worse. I said to the guy you need to stop people going in to which his reply "you should have arrived earlier". It was 9am when I arrived. This is not full summer time so I hate to see it when it really is full, he just didn't seem to care and finding a member of staff actually working in the restaurant was even harder to find than a table. It wasn't good at all. Upon check out I mentioned these issues to the receptionist as she asked. No sorry, no explanation all she said was "you have to write a review" so here I am. I presume paid for breakfast and believe me it's not about the money or refunds but nothing was offered. There's an hotel down the road The Maritim, it may cost more but 100% go there.

De kamer en de algemene ruimtes in het hotel zijn erg schoon en fris, daar wordt duidelijk veel aandacht aan besteed. Personeel is super vriendelijk en doen echt hun best om het je als gast naar de zin te maken. De gym is niet groot, maar voorzien van alle basisbehoeften die je daar nodig hebt. Zou iets eerder (officieel) open mogen; wij waren er soms al ruim vóór 8 uur ‘s ochtends en konden dan gelukkig toch al wel naar binnen. Restaurant (buffet) is echt een groot pluspunt. Het eten is zeer gevarieerd, consistent van kwaliteit en overall gewoon erg lekker. Wij hadden halfpension geboekt en overwogen daarbij om 1 of 2 avonden toch ergens uit eten te gaan, maar door het goede eten hier hebben we dat uiteindelijk niet gedaan. Eén avond was 1 van ons niet helemaal lekker (waarschijnlijk te lang in de zon gezeten) en daarop heeft men met liefde, een to-go pakketje met wat vers fruit gemaakt ter compensatie van het niet kunnen eten in het restaurant. De dag erna ging het gelukkig weer beter, en werd - heel attent - gevraagd of het inmiddels weer beter ging.

The room was very clean,food was excellent great variety, lovely pool area. I would highly recommend this hotel.

The roof top pools were amazing. Booked a luxury suite which was spacious but the bathroom often smelled of sewage. Great value anyways. Quite far from Valletta by Uber but area has an enough restaurants nearby. Would still recommend.

Staff were helpful and efficient and really friendly. Room was lovely. Hotel very clean. Food was good. Location good. Facilities, pool etc were really good

Very nice hotel with great helpful staff!! The hotel is kept clean and the buffet breakfast is fab with plenty of choices so if go make sure you book breakfast included as we saw a couple who was turned away from the restaurant The position is good although there are road woes at the moment so bus stop was temp moved but still well positioned. A few ramp of stairs to get from the main road though so take it easy 😉 We tried Tosca the first night. Food was ok but we found it a bit pricey compared to the rest of Malta. Porthouse steak restaurant next door is amazing Many thanks to the lady who checked us in on the 1st May before dinner who was super lovey and helpful!!

Chambre spacieuse, lit confortable, Buffet sucré salé pour le petit déjeuner. SPA agréable avec un petit plus : réservé aux adultes à partir de 20h Personnel compétent et disponible.

Sehr freundliches und zuvorkommendes, hilfsbereites Personal. Egal welches Anliegen wurde sofort beantwortet und darauf reagiert. Unser Zimmer war geräumig mit tollem Blick auf die Küste und das Meer. Im Bad war Schimmel, was aber nicht am Hotel lag, sondern den Gästen, die vorher nicht oder viel zu wenig gelüftet haben im Bad. Nach kurzem Hinweis darauf, wurde uns sofort ein anderes Zimmer angeboten umd das Bad behandelt. Wir sind aber in dem Zimmer geblieben. Wir hatten Halbpension - beides war in Buffetform. Getränke beim Essen waren inklusive, allerdings mit Selbstbedienung, was uns aber nicht gestört hat. Etwas gewöhnungsbedürftig war jedoch, dass der Wein (Rot, Weiß und Rosé) gezapft wurde. Die Pools auf der Dachterrassen boten einen sensationellen Ausblick, aber da sie nicht geheizt werden, war das Wasser Ende April noch zu kalt zum Schwimmen.

The hotel was lovely, clean, well looked after. The staff were superb and extremely helpful and friendly, they made the stay for me. The restaurants were good, not overly priced. The breakfast was ok, plenty of choice but I would prefer fresh juice and served tea/coffee to the table but that's a personal preference. The spa treatment we had was amazing. Overall we loved the hotel and would go again

Very happy with the staff, the food, the location, the facilities. Everything was perfect

Firstly I must say the staff were always helpful and Oliver who worked at The Prickly Pear, lovely, always a smile on his face and made amazing mojitos! The communal areas are very clean and modern, however my room was not exactly up to the same standard. Maybe I’ve just been lucky in other 4 star hotels I’ve stayed in, but normally I would expect shampoo at the very least, but that’s not so bad. However being placed next to the games room, was awful, when people were in there at night it sounded like they were in the room with me, so loud! And the machines don’t get turned off until 11pm. The elevators are extremely near to this room as well and despite it being a fire door to my room and the games room, this was propped open majority of the time. This also meant I could hear guests coming and going at all hours of the morning from the elevators. The air con would sometimes make quite loud noises for no apparent reason during the night, which was difficult to sleep through. It’s a shame because the staff were nice enough and the area is lovely (minus all the road works currently)

Jättebra hotell med alla bekvämligheter man behöver.

Our room had AC system that leaked on to our bed. They changed the bed linen and added a towel to the duct to absorb the water until morning. Morning past, afternoon past and in the following evening we arrived back to our room to find the water was dripping on the bed and floor like a running tap. We got told they would put another towel in to absorb the water through the night again but complained as it was nearly midnight at this point. We got moved to a temporary room to just sleep that night. It was awful. Noisy and smoke alarm kept flashing all night. The following mor I by the moved us to a “supreme” room. It was pretty standard room, luckily we did not have issues with the room going forward. The staff gave us a bottle of wine and some sweets to say sorry. Overall Food was delicious, staff were polite. The heated Pools were lovely but busy as expected during colder season and spa treatments were very good.

Wow wow wow, this is an incredible hoyel, immaculately clean and new, staff are so attentive! So polite and so welcoming. Nothing was trouble for them. Breakfast was always fresh and great variety. Housekeeping was superb and spotlessly clean.

Petit dejeuner complet Repas en demi pension