Walking distance of anything and everything you needed. Very safe and very welcoming.

Really enjoyed our stay! I love that it’s right on playa norte. The views are amazing! The only thing I didn’t like is that we got our room on the lower level and I would have preferred a room on a higher floor. Other than that, very clean rooms, and the shower had excellent water pressure, something I hadn’t had luck in other hotels. I will deff be back!

Staff was great. Beach was very small. Our particular room didn’t have an ocean view. Would not recommend. Overall ok hotel just wouldn’t go back as there are better options for similar price.

The hotel was excellent. Amazing room with good air con ( important in the scorching temperatures of Mexico). Location could not be faulted with the absolute stunning Playa Norte on one side and the lively Hidalgo street on the other. Everything you need on your doorstep. A very minor complaint is that the pictures on the web site are not accurate. The pool and beach area are smaller and more cramped in than they appear. But we had amazing 4 days at the hotel and helpful and polite staff made it even better.

We had a great time but definitely a few things to mention! If you are looking for a luxury hotel/resort, this isn’t it. The power went out on two of our four nights and it seemed like maybe this was a regular event. The shower had hot water for maybe half of our showers. The beach access is public and the beach is very crowded. The pool and the food were really nice and the staff and locals were very friendly! We had a good time but were ready to head home when the trip was over.

The staff demonstrated exceptional attentiveness and courtesy. Chepo, in particular, provided outstanding service, consistently offering assistance with a helpful demeanor and a pleasant smile. Julieta was equally amiable, ensuring our vacation experience was enjoyable. Our family highly recommends this establishment. The only minor inconvenience encountered was the quality of the bedding, which was uncomfortable. Overall, we anticipate returning next year.

Everything about Ixchel was amazing from the hotel itself, the location, the staff, everything! I would recommend it a thousand times over to anyone looking to travel to Isla

Being so close to playa north

The beach was great and the hotel was ok. The AC did work great, so that was a plus. We normally stay at the Privilege, but they were booked, so we needed to stay somewhere else for a quick unplanned 3 day getaway. Prices seemed a little unreasonable, but food Quality was ok. If you get up early, and want to get to the beach, this is a problem. They set up the chairs and umbrellas kind of late, sometimes as late as 9am.

Location location location!! Staff were all super nice and friendly. Will definitely stay there again!

restaurante para desayunar

Loved our stay here

Microwave did not work . Toilets sow and no hot water

Really nice unit with easy access to the beach Really clean and big room with beautiful views of the beach!

Great place and great service

I have no doubt that this is the best hotel to book on Isla if you want to be on Playa Norte. Rooms were spacious and the staff were super friendly and helpful. They addressed all of our concerns. When a state worker yelled at my son for accidentally grabbing a beach chair from the pile and placing on the beach too early (apparently they’re not allowed to set up chairs and umbrellas before 9am), the front desk wanted to submit a complaint to the city on our behalf. They truly made our comfort and convenience our top priority. As far as the beach goes, you can’t get any better than right smack in the middle of Playa Norte. It was also within walking distance of plenty great restaurants, not to mention the food carts are right outside too. We had churros and fried plantains almost every night for dessert. Food service was great and there’s something to be said about the quality of food when it is not all inclusive, it’s just better! My family and I had a great time and the staff at Ixchel had a lot to do with that.

Me encantó la ubicación, con una playa hermosa. No me gustó que llegaron muchos jóvenes norteamericanos haciendo borbote hasta las 3 de la mañana y el personal del hotel nunca les dijeron nada, tuve que cambiarme de hotel

We have stayed there the past few years. We love the staff, food and beach

El Staff muy amable, las chicas de la área de bar súper lindas! Richi fue muy amable con nosotros cuando hicimos check in

First time with this hotel and Greta location and clean facility..