Second time visiting and we love it!

The staff make it, they are exceptional especially the marine biologists. Can’t thank them enough and the island has just enough to do for a 4 night stay to keep the kids busy. We willl be back.

Slightly run down and not clean. Service is below par.

Room was neglected- we had ants and cockroaches. The bath was so warn there was a black patch that we covered with a face washer (preventing the water draining through) Food was expensive, kids only eat for free if you dine in-but the restaurants (only two options) were booked out for in house dining and the buffet was terrible (my 8 year old could cook better)

Pretty run down resort. Okay but need lots of work. Had a good time

Room was clean. Had to ask for shower mat as bath very slippery so fall could have happened. Good location of room as overlooking pool and ery quiet

Clean room. Nice staff at reception. Restaurant staff could be better with attentiveness. But otherwise great place.

Room was good but there is nothing to do after 7pm. Pool closes and no night entertainment. We are on holidays and don’t want to be bored In Our room the tonic bar is open but no live music or any music for that matter. No vibe in the place. The pool is filthy and not cleaned and all pool bars and pool toilets on both sides are dirty and could do with a hose down before they open.

Absolutely nothing like the pics online. Resort is very dirty and aged. Room walls and bed were mouldy. TV, telephone and bathroom fan, did not work. Had to beg for room to be cleaned daily. Had to walk to reception to ask for toilet paper and towels daily. Safe batteries held on with duct tape and did not work. Room door key lock mechanism did not work, had to leave room unlocked and use glass sliding doors. Food is way overpriced. Wait times in restaurants is enormous. Free activities were fun, others ridiculously overpriced, so could not do them. Most staff were lovely, some treated us as a pain and not guests on the resort. It's such a shame that what could be a heavenly resort is in such a terrible condition. Even staff said they were surprised the place is always booked out, people must not know how bad it actually is. Left early to stay in Airlie, thanks to manager for refunding our last night and a pizza and fries. Hugely expensive mistake and really upsetting when you save all year for a break.

Very over priced. Poor staff support and average attitudes. Food was really bad, especially the buffet. Could not even eat the bacon as so bad. It became a joke between our family and I over the 7 days at how bad the food was and how expensive it was as all we could do was laugh really as no other option. The rooms were ok but house keeping lacked big time. Left rubbish in the rooms, didn't vacuum the floor. The aircon was filthy and the extraction vent in ensuite was filthy handnt been cleaned for a few years it looked. We spent about 13K for flights and accomodation and then spent about another 3.5k just to eat and drink for the five of us on the island for the 7 nights. The beach was great. The underwater aquarium was great. The treetop walk was great. Lovers cove was great. Would not go back though and would not recommend to anyone unfortunately as the hotel experience itself was terrible.

We had a lovely stay. Location is stunning. The room was clean however a little tired looking and we had to have maintenance fix a few things during our stay. The breakfasts were great lots of variety. Would have liked to do more dinners but the nightly buffets were too expensive for a family. All in all we would still recommend this resort to others, a wonderful tropical getaway.

Hotel good, room was great overlooking the ocean, food options restrictive between breakfast and lunch, suggest the pool bar to has a 10-4 snack/lunch menu

Fantastic experience for the whole family.

Had an ocean view room The breeze of the ocean was fantastic

Staff were friendly but it seemed they were overworked and short staffed. Breakfast options was good. Buffet price for evening dining was very overpriced. Cleanliness overall could be much better but again I think comes down to short staff

Had a great view and meals were great. However had issues with live TV not working and the showers were cold on the last night and last morning.

A lot of young staff, inexperienced and seemed a bit disinterested. Particularly some of the waiting staff. If you are going to charge a premium price for the service of meals, ensure your staff are trained, capable and have the right customer service attitude to justify accordingly. Some of them had no idea at all, which was very frustrating.

Everything was just ok. Nothing stood out. Some staff better than others. Food pretty average.

Food is on pricy side and after couple.of days stayimg gets boring as they menu is same almost everyday. Location is great for relaxing for family with kids.

Breakfast was good and staff were great in the main bar