The overall cleanliness was good, the first night check in was good, with the exception of the houseless people outside. I understand this is out of the hotels control but maybe have someone greeting guests at the door. Make people feel more comfortable. I have worked with houseless individuals so I am more understanding but many people may not be. I struggled to get in contact with reception from my room. They were constantly busy and couldn't take the call. Although two small bottles of water were supplied, reception had no means of filtered water available for guests. I left something in the fridge and it took SEVERAL calls to finally get answers. I was told to call next morning to speak with a manager but no manager was ever available. I was told a manager would call me back but this never happened and I had to call several times to speak with someone. It did get resolved but took a lot of time and hassle on my end.

Convenient location

N.a

Did not use hot tub or gym

Clean room, staffs are friendly and helpful, good breakfast meal.

We were impressed with quite a few things. The size of the rooms, the decor, the cleanliness and the staff.

The first encounter with the hotel was okay the first night/check-in

Lovely hotel. Nice underground parkade. Super friendly staff. Rooms are clean and comfortable.

Stay was fine

Rooms were clean, close to casino less than a block Descent continental breakfast, coffee and tea available 24/7 by front desk.

Terrific all the way around

Staff was very courteous and bed was comfy and pillows just right. Sheets are cozy had a great sleep

It was good

Front desk and housekeeping staff are great! Room was good, breakfast was awesome!!

Friendly staff, clean hotel, clean rooms and little treats for the dogs!!

Clean room, great staff awesome location.

Room was great and great service thanks again

Clean room. Helpful staff. Reasonable price.

Clean and spacious rooms. Good breakfast. Tight overnight parking

it all good