Everything was perfect, except for the manager. There was an error in the booking and the young lady at the front desk was handling it in the most professional way. Then the manager took over and ranted angrily at me about what an inconvenience the error was causing him, and he gave no regard whatsoever about the fact that I would have no place to stay on Saturday night. He should not be in the hotel business at all.

Front desk team were great, location was perfect. Room was super clean, comfortable bed, pillows etc. Very sweet place, the rooms are small and intimate, not a ton of wiggle room but everything else was so perfect we'd stay here again regardless.

Clean and comfortable. Be advised there is no elevator

Cute 300 year old renovated hotel right in the heart of old Quebec City.

The only thing is that there are no elevators.

The staff could not have been any more helpful and friendly

Helpful friendly staff and newly renovated rooms. No elevator and the bathrooms are very small FYI. Quiet setting, great location in old Quebec and a comfortable bed so we enjoyed our stay

Great restaurants, good shopping, wonderful walking. Many historic places.

Quaint hotel centrally located and within easy walking distance to historic sites, restaurants and shopping areas. Staff was friendly and helpful. Rooms were recently remodeled and clean. Be prepared for the lack of an elevator.

Awesome staff - especially Remy! Beautiful room and very clean! Comfy beds as well!

It is a nicely situated, intimate hotel that is well kept with friendly front desk personnel. However, there is NO ELEVATOR! Carrying heavy luggage up five flights of stairs to our fifth floor room as there is no luggage assistance was arduous along with the twice daily stair ascent and descent. Senior citizens should be made aware of this before booking. Otherwise, it was a lovely stay nestled in a charming side street in the heart of old Quebec City.

The hotel is 3 months old… Concierge Remy was so professional, helpful, kind and engaging. He took his job very seriously. I highly recommend this hotel. It’s in a quiet residential area. It’s only half a block away from Chateau Frontenac. This is a true boutique hotel. Will return…

Hotel Acadia is an excellent place to stay in Quebec City. Perfect location within walking distance to old town historical sites, shopping & restaurants. Newly renovated rooms are very clean and spacious. The staff members are friendly and helped with all our questions. There are no elevators in this quaint hotel, however, the staff were more than happy to brought our luggage up and down stairs for us.

Parking was an issue as we had a motor home. No place to park and we were not told prior to arriving. Otherwise all was good.

Our experience was very positive. Ethan was very pleasant and helpful. A pleasure to deal with. He is a big asset to your hotel.

We thought the property was very nice and comfortable! I would recommend additional shelf and hook in the bathroom.Also higher quality paper products in the bathroom .

First time in Quebec city - loved everything about it. I could not believe that the young women not only carried the heavy suitcases up and down the stairs, but refused a tip as we were leaving. I have never heard of that in my life, anywhere in the world. Very European, totally walkable city. Loved hearing French everywhere.

Comfortable , quiet hotel in a great area to walk and enjoy the beauty and richness of the area. You should note that parking is available for a fee. The lot is extremely small and tight. So tight, I scraped the wall upon exit:( Not hotel fault but just warning those with midsize and beyond cars..

In great part of town. Staff so nice even though we speak no French. Wasnt crazy about no elevator but we knew that before we booked and it only ended up being one flight of stairs for us.

There is no elevator at the property and this should be made clear on the website. We were in a basement room and could hear loud footsteps from the room above us.