網上已付全數房費，出發前也跟酒店溝通好到達時間，但到埗後付過按金後，才被告知沒有房間，首晩被安排到離車站步行約20分鐘的另一間酒店，該酒店門外掛著的房間比我們預定的價格便宜約30%，該酒店位置偏僻、陰暗，門外公園有很多露宿者，早餐地點沒有保安，早餐時更被黑人瘋子騷擾。

We arrived Cranbrook Hotel, Ilford at about 6 pm and was transfer to PremierLux Serviced Apartment that every thing was very good. We were very satisfied and highly recommend PremierLux Serviced Apartment to all.

早餐有驚喜，款式多又好吃。近火車站，但離地鐵很遠要走20分鐘。以倫敦住宿來說價錢平，性價比高!

We stayed in a family room, the heater was ok but they used electrical water boiler, so sometimes the water became cold

1.The room is located outside of the hotel. 2.No parking lot. 3.The room cannot be locked. 4.The carpet is dirty. 5.Breakfast is good.

The hotel takes around 15 mins walk from TCL station. It's not as convinent as I thought if you have one large luggage and one large back pack with you. :/ I wasn't so familiar with London area, that's why I booked Ilford area. Well, it takes 40 mins to the city centre still. The wifi is slow, I don't use their wifi instead of my wifi egg. :/ The carpet of the room looks dirty and wet because of the humid. Bathroom is the best area though. Shower is nice. Well, if I come to London again, I would definitely not coming back.

For whatever reasons, please do not downgrade your clients to an inferior hotel without any compensations! I paid ten, but only got five!!!

位置在London underground 的 zone4. 出車站也要行20分鐘才到酒店. 早餐還可以. 我們住的房間不在主樓區, 要走出外到後面的另一房屋區.中間是隔著停車場.

everyday cleaning up the room, nice breakfast. i will give 10/10 to the hotel staffs.

Was disappointed to find out long after booking that a "security deposit" was required. Had to comb through the listing because it's so well hidden - these things need to be way more prominent. Staff were friendly but a stupid policy of having to "hand write" my details on check-in was just annoying. Was rudely awoken by noisy people in the hallways at 1.30am then kept awake by metallic crashes and clangs from outside like trolleys or cages being moved around. Room was clean and had a nice shower/bathroom but the twin room I was in was clearly a double that had had an extra single bed put in and moves over, so there was a random plug socket and light switch in the middle of the headboard. All in all, very unimpressed

Located close to high street, tube station and bus station. Staffs are friendly and reachable 24/7. Great place to stay

Overall, a clean and spacious room for 4 people. Television was not in the most ideal place for viewing for everybody, but that would be my only criticism. Shower was hot and powerful, room was serviced daily, and the location was very quiet and ideal for local amenities and travel into London.

They have free parking, however you can’t get any space if you are late, even has street parking, but only free until 8:30am. The staff is helpful, room is clean. I thought they turned heat on before I arrived, so it was so warm, but it has musty smell, although they have air fresheners. Overall, it’s cheaper and convenient.

Located close to centre of Ilford 10 mins from Underground. Staff always helpful + friendly. Although room sway from main reception has own entrance with keys. Very clean.

I was upgraded for specific bigger room but was placed in the a smaller room

Good and clean

The light above the bed not working, the television also not working due to damaged aerial connections. I reported on the 1st day and when I returned in the evening the light had been repaired but the television still not working for the duration of my stay.

Was moved to a different hotel. Door barely opened shower didnt work.

Then we arrived,i paid all deposits showed my id and after all that the guy in reception told us he have no rooms for us and send us to different hotel Park Hotel.We went there and find out there's no parking space.Then we decided to come back to same hotel and asked for our room.Again we heard apologises but there is no rooms left.I asked them why you taking bookings, when you haven't got enough rooms.Again apologies and after that he send us to some kind of places like shelter style.We stayed there,because we had no there to go and was every tired. We will raise the complaint to have the refund paid back.Very bad service never come back to this place.Not satisfied at all.

Basic but clean hotel friendly staff good parking