Poor quality instant coffee in the room

Great central location opposite the opera house

The hotel location is perfect, very central and next to the pavilion gardens, opera theatre, the famous crescent and baths . The rooms were clean , warm and comfortable. A excellent buffet breakfast service.

Clean room Friendly staff Interesting old building

A central location with excellent service and a historical environment

We were in room eleven fans in the kitchen below us very noisy terrible sleep missing a bedside lamp big cracks in wall needs a paint furniture missing a draw we understand it’s a very old building but needs a facelift

The room was fine. Very comfy bed and bedding. Cleaning could have been a bit more thorough. There were some cobwebs on the ceiling and a few long black strands of hair (not ours) on the bathroom floor.

Our stay was just perfect in everyway there is a lovely homely feel at this hotel...very quirky and steeped in history The room was very clean, our amenities in our room was very good from the biscuits and tea bags etc to the soap on the sink and the shower stuff and moisturising lotion. The bed comfy and very big.. sheets etc were lovely and clean and laundered. All the staff very pleasant and polite and could not do enough for us during our stay.. we would definitely stay again

The room was big and spacious but the place is as its name old and could with a bit of work but for the price and the staff were lovely. We had a lovely stay and would go back.

Staff were very friendly and location is brilliant for exploring Buxton. Hotel is a little creaky and wonky, but this is to be expected for one of the oldest hotels in the country! Breakfast was good and we were sat in the bar as we had a dog with us. Would definitely recommend for a stay in Buxton!

Room and staff

Excellent breakfast, quite room , and so close to the theatre , great hotel , would definitely use this again , oh and parking straight outside £6 for 24hr

Lovely big room, with a view of The Slopes. Breakfast was okay. Hot buffet. The lift is handy, but you're dependant on other guests closing the inner door fully or you can't call it...... For a Champneys brand hotel, very disappointing bathroom toiletries available (20ml tubs of basic items.... we had Elemis when we stayed at Mottram Hall, also Champneys)...... Lovely, historic building. We failed to see any ghosts.......

Very clean - old worldy and dated but vfm You get what you pay for No issues

The hotel feels very in need of renovation. It's not old as in a historic place, it's old as in rundown and scruffy. It looks like a sense of pride has been lost and even the cleaning is neglected. The bathroom was dirty, the mattress was old, unsupportive and uncomfortable. While most of the staff were great, they seemed overstretched. Reception was unattended with a 'back soon' sign every time. The lift didn't work. There was virtually nothing available for breakfast despite them knowing about dietary requirements for months in advance and them even making a courtesy call a week in advance to check. Overall, a highly disappointing stay, not worth the money, and I definitely won't stay there again.

I have given this 5 star for character - location is super, staff are great, decor of the hotel impressive. Yes the carpets are tired and the entrance needs a spruce but I appreciated the individuality

Parking right outside. Alistair(?) on reception was a FONT of knowledge and very friendly. Room was really lovely, great big windows to look out to the park. Towels and linen were as perfectly acceptable. Dinner was an unexpected treat. We had the ham chop and duck dishes. Breakfast was standard included buffet breakfast.

Our room was warm, clean and very comfortable.

This is a quirky hotel steeped in history which me and my husband loved. On arrival our room was not suitable for our needs, this could have been avioded if i had called head ofour stay. The receptionist and alastair massey were fantastic and offered fantastic alternative room within minutes and this was beyond my expectations as it had a four poster bed and very large. This made our stay so much better and we had a fantastic break. Thank you to all.

The room was very clean and the amenities were good. The staff were all helpful and courteous and the food was delicious.