This was a service apartment, sort of tidy and clean. we can daily get towels, tissues, linens etc to make up room ourselves, but a thorough clean up by the housekeeping would be 6 to 7 days once. Still manage. Overall are tidy and clean. Air conditioning in some of the days not running smoothly but the repair staff came upon requested to fix it. Breakfast was ok. Eggs, one meat - burger beef or sausage, potatoes, cereals l, breads, pancakes I like most. Apples, sometines with bananas, yogurt. I would suggest whole boiled potatoes ... Most unfortunate was the only lift for the whole service apartment went out of order on our 5th night, our stay was 10 nights ! And we were on 4th floor, walking down the stairs for breakfast, lunch & dinner three times a day hahaha, exercising !! April 3rd to 6th were Easter holidays, so the earliest to have technician come in would be 7th the day we check out. We have to in between the period skip 2 days' breakfast and did early lunch as plan B. Staff were helpful. We informed front desk to ensure sending someone up to help in bringing down luggages for us, 2 medium size, 1 large piece, handcarry items of course able to be handled by us two. They sent.

The room is run down and not well maintained, quite dirty, hair balls sticked on the shower wall which is disgusting… bathroom is smelly… Better bring your own shampoo and body wash because the provided one smell really funny… The location is very convenient.

Great

Nice

冰箱空调噪音大

物超所值

It was good, the employees were kind and the beds were comfortable. Definitely a top tier hotel in my opinion.-

Terrible place

Spacious. Good value. Breakfast ok.

Breakfast

Parking is not free

A very nice stay. Beautiful hotel. Would definitely stay again.

Even just as you enter their premises to check-in, you are met with that”freshness” the smell that makes you feel alive after a long day’s travel.-One-of-a-kind! The front desk staff was also very friendly and kind. Early Friday in our stay, in breakfast, I ask the kitchen house staff if the sausages were pork( we don’t eat pork) . She said” I’m sorry, it is, but tomorrow I will tell the staff to serve turkey instead.” Saturday, we had Turkey sausages. Thank you! Heidi

We have stayed here each time we're in town. Sonesta is ckean, staff friendly and close to restaurants. Great value too! Would definitely recommend.

It's a very convenient location but the maintenance of the property is not being able high priority. For the price, it is a bit disappointing. They give you a free heart attack breakfast but not much healthy choices and the fitness room is not kept up very well. Previous guests seem run off with the dumbells and the water fountain is always broken. Probably says more about other guests then the staff. Staff are very friendly.

Very nice rooms. The hotel is a bit older but the place is nice. Rooms are very spacious and the beds are comfortable. Fridge is full sized. Loved my stay here. Hotel is in a nice location. There is always traffic in the city and surrounding areas.

We had good stay at the hotel. I really like the first day breakfast, not that many place has boston cream and apple donut! I was excited for my second day breakfast but unfortunately the choices became so much less on Sunday. Another down side is the swimming pool temperature was so cold I couldn't go in. Other than that, the place is clean and staff are very nice. So much better than most of the hotels in North America i would say.

very friendly staff and rooms and property are clean.

I was very satisfy with everything

Hotel is nice and provided with hot breakfast, unfortunately, we don't have chance to enjoy it because of full scheduled in short stay in Toronto. We have bad experienced with the electronic door lock. Even the door was closed and locked, it could easily open using the door handle without the door key scanner. We informed the front desk and yes, a technician come in about 30 min. and come back again with parts. Finally to get it fixed. This ruin our itinerary. Two friends needed to stay in the room until the electronic door lock is fixed. We are in a two bedrooms with two toilets suites. The toilet water run very slow and not pressure enough to flush everything away. Finally, it stuffed and we need to report to the front desk again. Hope the housekeeping department will aware the problem and get it fixed and maintained well before guests check in. Overall, it is a good and nice hotel.