The welcome and check in was excellent.
The room was great and is the best Hotel bed I have ever slept in 5***** superb.
We booked for dinner and on arrival shown to out table.
We were presented with a QR code to use!? Being technophobes I asked to order and pay for food in the normal way - I was simply handed a itablet - no instruction and no-one attended us again so after 30 mins we left and used a restaurant along the street.
Not very happy about this, there appeared to be only 2 people dealing with orders and serving running around in a chaotic way.
The following morning I had an issue with my mobile phone and the reception desk lady bent over backwards to help. Thank you.