Nice room

Clean room,nice location

We lived in this hotel in 2023 summer, we loved it as the rooms were cozy and provided good breakfast. So we decided to come back again in 2025, the receptionist lady was rude and we were being told that we reserved the " budgeted room" in the front desk. We reserved the standard room!!! The staffs there are generally not helpful. I sent email to them for confirm the bookings, nearly no reply. We loved the breakfast provided in 2023, but the food now are not fresh with limited variety. Some customers complaint to the manager there. We were disappointed about the services provided.

air-con was down for 4hours+, when I talked to the reception counter, the man was so rude , he just repeatedly said it would be fine after 10mins and ignored me without looking at me. the air con in fact was not working well in the next day, just fan was working, temp was high. really bad

Convenient location, clean room, polite staff. We had a good time here!

Good location that near the Earl’s Court underground. New, very clean and tidy.

The location was good and the room was clean, but for the good things about this hotel, that's about it. During the stay, there was no hot water at 10:00, until we called the reception. However, they just said we were being stupid and not pressing the button. Not only that, they hung up on us during the middle of the conversation. Terrible service. And to make matters worse, they wasted 3 hours trying to put it right but by that time it was 1:00 when the shower got hot water. The same thing happened tomorrow, and it was horrible.

Excellent room, very clean, comfortable. Perfect option for visiting London

Great location near the underground 5 min walk

The staff are impatient with me. I stay here for four nights!! Also I had really hard time to contact the staff before the trip Trying to call ahead of international calls but the phone attitude was awfully bad. I could give one star of the staff’s service.

Easy check in Clean room Very pleased

Lovely location and beautiful room. Stayed here to see come alive at Earl’s Court. 8 min walk to the arena. Room was lovely clean and quiet - shower was lovely! Would defo stay here again

Everything was great, we had a garden view room which was just lovely and we had a very comfortable stay. Breakfast was just right and convenient. We had a small problem with the sink in our room when we checked in and the front desk staff came straight away to look at it for us. The location is great, on a nice street super close to Earl's Court underground and with plenty of amenities nearby too.

I was shocked to see all the hair and stains on the mattress/mattress cover. If it were just a few it's to be expected however my photos show how dirty they really are. Kinda freaked me out.

Had an amazing stay at this wonderful hotel. The staff couldn’t have been more helpful and professional. Loved the decor throughout and everything was spotlessly clean. The air conditioning was a welcome addition too in the fabulous weather we’ve been having. Breakfast was delicious and there was plenty to choose from. Will definitely stay again.

Virkilega vel staðsett hótel, loftkæling kom sér vel og allt snyrtilegt

Good location, very clean, small room,, broken chair. Need better check in process.

Friendly & helpful staff, clean & well maintained room. Very close to Underground Station & local amenities

Struttura comoda, confortevole. Consiglio

Deluxe single room was okay for one night but would have felt a bit small for a longer stay. Breakfast was good, bakery items fresh….but room a bit cramped when busy and difficult to get past tables to the food.