我今次非常生氣,原因係我預訂了露台房,並已預早告我會 late check in, 但當我到達時,職員告知我房間滿咗,就比咗一間無露台嘅細房我,而我相信此房係給予一些老人家或殘障人士住的,因浴室無浴江,還有一張沖涼櫈方便有需要人士的,而浴室還傳出一陣陣惡醜,其後我与職員理論後,並答允第二天幫我地轉房。
轉房後發現房間大了,有露台,還有按摩浴缸,舒適寫意!
其後又發生另一宗極為不快之事,就係當我check in時,職員要求我出示VISA card核對,但佢話不是這個户口,但我告知佢我係用這信用咭比錢的,於是佢話抄下我的信用咭,稍後再核對。過了兩天,係半夜時我收到銀行通知酒店又過數,於是我立刻往櫃台与職員理論,經核對後才承認錯誤,並稱會退還錢給我,這事令我十分氣憤!
對此酒店不滿如下:
1. 我預訂露台房早已付全費,不應説房滿就给予我一間較細,没有露台及浴間嘅房間,我想問兩種房間是否價錢一樣,不一樣的話,酒店是否還給我差價呢?
2. 明明是該職員説抄下我信用咭核對,但點解會無端端過數而不知會我,我並無簽下任何授權文件比佢及我早已告知我已全數付比Hotel.com,並巳出示單据给職員看,酒店決不應有此做法!
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Francisco
朋友和家人
8.0
/10
评论于 16几周前
Hotels.com verified review
Hotel en buen estado. Habitación amplia. El sofacama y todas las almohadas no eran nada cómodas. Si vas en coche el parking es gratuito.
Ivan
商务和休闲 家庭
10.0
/10
评论于 24几周前
Expedia Group verified review
Nice, clean and functional
EMRE
休闲 双人入住
10.0
/10
评论于 25几周前
Expedia Group verified review
Generally l can recommend this hotel. kitchen staff was very helpful and friendly for breakfast. It was clean and big enough room. Location is little far away from downtown but it was not big issue because there is train station next to hotel and uber come very quick. Only negative thing is bed in the room. We requested double size bed they gave us double size bed but it was 2 single bed instead of 1 double size so it was not comfortable to sleep. The beds has nothing that keeps them together so if you sleeping with your spouse or significant other l suggest to keep the beds separated because one of you guys will fall in the middle of them beds.
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Guillermo
商业
10.0
/10
评论于 28几周前
Hotels.com verified review
Big Room
ANTONIO JESUS
10.0
/10
评论于 31几周前
Hotels.com verified review
El baño está mal realizado y se inunda. Defecto de albañiles. Peligroso para un discapacitado
Ignacio
休闲 双人入住
8.0
/10
评论于 33几周前
Expedia Group verified review
Little boomer that hotel does not have a restaurant open for dinner or lunch.
PASCAL
10.0
/10
评论于 40几周前
Hotels.com verified review
Magnifique Hotel, tres bon accueil, chambre spacieuse
jose a
10.0
/10
评论于 46几周前
Hotels.com verified review
Excelente eleccion si quieres dormir en las afueras de Madrid
Nulas opciones de oferta a su alrededor, pero gran hotel
Vida
休闲
8.0
/10
评论于 48几周前
Expedia Group verified review
Two things:
1 the EV charging station doesn't work for global customers
2. The spoons and cups werent clean in the room.
Otherwise excellent hotel. Ill stay there again
Maria Fernanda
2.0
/10
评论于 49几周前
Expedia Group verified review
Engañan cuando dicen la distancia de los centros turísticos ,ofrecen aire acondicionado y no funciona, todo muy mal con ese hotel y la atención pésima
Floréal
8.0
/10
评论于 51几周前
Hotels.com verified review
Hôtel confortable mais un peu impersonnel
Tao
休闲
10.0
/10
评论于 52几周前
Expedia Group verified review
Large room and clean
Maria Angélica
朋友和家人
10.0
/10
评论于 54几周前
Hotels.com verified review
Bien ubicado, espacios amplios y comodos, la habitacion grande, limpia, todo muy comodo, el parqueadero perfecto.
Todo muy bien.
Alexis
休闲
8.0
/10
评论于 57几周前
Expedia Group verified review
This property was wonderful The only complaint was the outside of the property did not match the inside. The inside is immaculate. Also, this is a place to say if you want to be in Tres Cantos, not Madrid. I stayed to visit family friends. Great spot!
laurent
10.0
/10
评论于 70几周前
Hotels.com verified review
Hôtel agréable pour déplacements professionnels.
Le restaurant est très bon et les plats sont raffiné
Susan arely
10.0
/10
评论于 71几周前
Hotels.com verified review
El tamaño de la habitacion es genial... lastima que solo pongas ofertas muy de vez en cuando... se les llenaria el hotel
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia