I think a lot of people has reviewed on this. But I can only said air conditioning system issue need to be fix. Otherwise it is hard for other customer wants to stay. It is summer time and the air conditioning system not work. All you got is a fan will only have little help. Can you imagine stay in the room with 27C? And there is not compensation. Charging almost 100 pound per night, and it is the sleep environment we got.

close to railway station, walking distance to local restaurant; ask for a quite room but get one on the outer edge of building next to traffic

Close to the train station which is why I chose it. About a 1 km walk to waterfront restaurants and bars. There is really not much nearby. Buffet breakfast pretty good. Bizarre system where you get a 7 digit access code for your room. Tip: photograph it on your phone.

Great location near station. Picturesque views of river.

Great simple hotel… clean and comfortable

Really impressed! It was clean and convenient for the station, very comfortable room and bed.

Could use a mini fridge and microwave in the rooms .

Clean, comfortable and cozy!

Nice hotel -room good, food good - could do with a few more car park spaces

Would not recommend. The lack of communication created unnecessary stress and confusion.

excellent hotel

Wow! What a lovely experience! We enjoyed every minute at this hotel. When our plans changed and I spoke to the staff, they accommodated our needs graciously. We will return to this hotel chain in every location. Our next stay will be in Belgium. Looking forward to it.

Had a lovely last minute visit staff was helpful

Bed needs some upgrade hard thin and maybe a spring or two other then that 1 issue the staff was great

Took my partner away here we stayed here for 2 nights. On arrival staff was very welcoming and helpful. Parking here is expensive but if you park on Compair crescent which is near (5 min walk) by it’s a lot cheaper saved myself £15.00. Convience stores are very near for your essentials. 1 Lifts was working on day we arrived and other was out of order. Then the other lift went down so had to use stairs in end for rest of our stay,which was ok but on departure we had to carry everything up and down stairs as had to make 2 journeys to room to get our belongings. Breakfast would been better if food was kept warmer as was only very luke warm when we had breakfast. Was very happy they provided soya milk so thank you . Didn’t buy any food or drink at the hotel but as thought prices was too high priced. Would stay here again to see if anything my comments has been listened too. But was a good stay apart from my negatives. Good bus routes into town and railway 5 min away so good location.

Lifts not working, partner needed help getting upstairs. Very disappointed will not return. They tell you to hang towels, no towel rails. Really am disappointed spoilt our weekend away

Friendly staff , nice clean accommodation

All staff were excellent and went out of their way to make our stay as good as they could. Although a modern hotel , it doesn’t really cater for us older generation. Unable to use tv in our rooms, only via apps which we couldn’t use. 1 lift was out of order and the second lift kept failing, so the staff moved us 4 guests to the ground floor. Tv still no good there. It seems to be a business hotel, so not suitable for the visiting Ipswich leisure guest. Due to the difficulties with changing rooms, the bar running out of basic drinks, it spoilt our stay. Thankyou to all the staff for doing your best.

Lovely hotel in a great location for the town centre or the football ground. Bed was a bit too hard for me. They no longer have Sky Sports so only had the news Chanel on the TV. Such a shame as I would have stayed in the bar area to watch the evening game. Please invest in sky sports like you used too.

The front desk staff and staff at breakfast were polite, friendly and helpful. Check in was fast and easy. My room including large screen TV was very clean and spacious. It was an excellent stay. Thank you.