We have stayed at this hotel in the past, but unfortunately this experience was extremely disappointing. I’m not sure if there are new owners or management, but based on this stay, we would not return.
The hallways and rooms were uncomfortably hot, even when the thermostat was set to the lowest temperature. It made it very difficult to sleep. To make matters worse, the fire alarm went off around 10:15 p.m., and there was absolutely no communication from staff about what was happening or whether guests were safe.
Parking is extremely limited, which was frustrating. We also noticed construction around the hotel that was not disclosed at the time of booking. When I contacted Expedia, they called the hotel directly, and the front desk staff claimed there was no construction happening — which was simply not true. I wish I could upload the photos as proof. There was water leaking from the roof of the 4th floor causing tile and wall damage.
Additionally, do not expect housekeeping service. We stayed for two nights and did not receive any cleaning service, fresh towels, or basic room refresh.
Overall, this stay was very disappointing compared to our previous visits.