Staff were nice and the room was nice

It was overall a good stay. however, i had some change in plan and needed to check out two days early. I asked the front desk if I can get a refund for the two days as I have also given them three days of advance notice. I was told I wont get a refund because it's not a personal emergency but a work emrgency; and also because I booked through Expedia. Front desk asked me to call Expedia..So I reached out to expedia, and they put me on hold to call the hotel. Then Expedia let me know that hotel refused to do a refund and it's only at the hotel's discretion. The front desk later called me in my room to say sorry and that she thinks even if I spoke to the manager, she would deny a refund. It was frustrating with this back and forth, and hotel saying expedia can help with refund, expedia says hotel can refund then hotels calls me to say even manager wont authorize it. So, anyways it was not a very customer friednly situation at that time for me. I paid over a $1000 for this stat and didnt want to get nothing back and check out. all this to day, if you think life might happen and you need to check out early for any reason, this is not the hotel to stay. The room was okay but had no views or any openenness about it..another builidng and windows just outside my window so had ro close the curtain all the time. felt very suffocated at times when I woke up at the middle of the night. But I think you can ask for a room with a city view etc.

Very clean, appreciated the tolerance of late check in. Also appreciated the provided earplugs as the road is noisy, but not obscenely so. Definitely would stay here again and great value for the price. Charming place.

Everything was perfect

Nice place

Staff was very friendly and helpful Room was as expected

Clean, cozy, heated batheoom floors! Staff were helpful and kind. Great bar.

Great stay! Bed was soft and room was clean. Staff was very friendly and helpful!

Room is clean. Good location to all restaurants spots in downtown. Very helpful staffs in front desk. VERY INTRIGUED by the hotel history. Definitely will book again for next visit!

The ambience of the old building was terrific: high ceilings, marble floors. Upgraded to a suite, we enjoyed the espresso machine, large bathroom and dog treats. The only thing we noticed were several stains on the carpet in the living room. Staff was very helpful and restaurant has a good selection of great food.

Everything was lovely as possible. Excellent staff was an outstanding detail. A delicious restaurant / bar. Fabulous location and a spotless room.

Great

The parking lot is not nought for customers

Room was lovely and comfortable. Staff were helpful and friendly. Great location to stay in Victoria.

Super helpful and nice staff

Hotel is central downtown near shopping and nice restaurants. The Palms Restaurant and sports bar in the hotel have great staff and food. I would request an higher floor next time we stay as there are lots of city sounds at night.

Great find. Awesome room. Great hotel.

Wonderf hotel. Clean and upscale. Easy check in and out. Very helpful staff. Great find!! Id highly recommend.

Surprisingly delightful! We highly recommend this hotel!

Clean room staff were very helpful.