Bed is ok

Staff were friendly. The room was nice..

Bedroom was clean. Bathroom floor, walls and ceiling need some attention.

Terrible. Breakfast was included in the price but I was not offered

I stayed here for two nights in a double room with breakfast included, and unfortunately the experience was very poor so would not recommend coming here at all will not be coming back ever. The room was not properly maintained. The towels were unclean with stains and an unpleasant smell. Basic amenities were missing – there was no proper soap (only a dispenser), no shampoo or conditioner, almost no utensils, and only one small packet of tea provided for the entire stay. The room was also extremely cold even though the heating was on, and the hot water took a long time to work. I raised concerns about insects in the room that I believed could be bed bugs, especially after my partner was bitten during the stay. When this was reported to staff, they were rude and dismissive and did not properly investigate the issue or offer an alternative room instead they checked us out. Breakfast had been included in my booking and paid for in advance, however I was told on arrival that breakfast was not being served during my stay. I was given a voucher to use in the restaurant, but when I tried to use it I was still charged the full price and service charge and only received a small discount. Overall, the accommodation and service were not as advertised and fell well below acceptable standards. The booking was eventually cancelled and only a partial refund was issued despite the problems experienced instead of full. Based on my experience, I would not recommend staying here.

Chambre propre et fonctionnelle

Pleasant staff, large mould patch on wall on entering room shower just a dribble an took 10 minutes to get to lukewarm, room very small..good point cheap, warm ,quiet bed ok ..needs improving.

Yes to all

I booked a stay here in an emergency because my mother was undergoing surgery in a nearby hospital. Shortly after I booked the room (around 2 hours later) she declined surgery and went home and died. I asked to cancel the stay and provide a refund and was told there was a blanket “no refunds” policy, even though I had booked it literally only 2 hours previously. The complete heartlessness of policy application in a family emergency deserves a single star.

Nice one

Local muito escuro ,

The friendly staff and the location!

Hotel did not get cleaned once in our 3 nights stay, even the duvet cover does not feel /look clean from the get go, I’ll never use again!

De fácil acceso a transporte, tiendas y restaurantes. El lugar no me gustó tanto.

Das Zimmer war oke, die Dusche hatte nicht viel Wasser, weil die Brause nicht die Richtige ist. Und ich hätte noch 20£ Schlüsselpfand zurückbekommen müssen, aber es war niemand an der Rezeption

Estava muito limpo e organizado. Quarto pequeno, mas bem aconchegante

Spacious room and clean

Das Zimmer war sauber und sehr ruhig ,East Acton ist ein schöner Kontrast zum Londoner Chrismas Feeling

Var veldig gammelt, ingen heis, trangt, luktet, gamle møbler, dårlige senger, nesten ingen trykk i dusj. Frokost var et stykke unna hvor vi fikk servert 1 overstekt egg med nesten en pakke bacon med 2 brødskiver. Vi måtte itillegg betale 5 pund for en flaske vann.

Clean room, easy check in