I had a room for 2 adults and 2 children. The sofa bed for my children was terrible. It was so uncomfortable, and there were gaps between the “mattress” and metal frame. It was unsafe and completely inappropriate even for kids. My child’s leg got stuck in this gap several times at night. The bedding was not even put on properly. 
The main adults bed was very unusually high. 
Furthermore, at breakfast the buffet was was missing bread, butter and eggs. We had to keep asking for them to be topped up and the waiter was taking his time to bring things out which meant we waited around 15 mins for all the things we wanted. 
This was extremely frustrating as we have a child with disabilities.