I booked 5 nights at Denison Boutique Hotel but had to leave after 3 due to a terrible experience. The room had a persistent dripping shower tap right next to the bed, making it impossible to sleep. I reported it immediately and was told the hotel was already aware of the issue but couldn’t fix it or offer a new room.
The manager was dismissive and unhelpful, telling me to “suck it up” and repeatedly suggesting I could leave if I wasn’t happy — without a refund. Despite eventually sending a tradie, the issue remained. The manager was rude, confrontational, and unprofessional in front of my child while she finally offered a room exchange.
The facilities were run-down and the room lock was nearly broken. My daughter and I felt unsafe and unwelcome, so we checked out early and forfeited two nights’ payment. This was the worst hotel stay I’ve ever had in Australia. Absolutely not recommended.