连锁酒店，还是可以的，但是就是没有电梯，拿着行李下楼梯不是很方便。

连锁酒店，还是可以的，但是就是没有电梯，拿着行李下楼梯不是很方便。

连锁酒店，还是可以的，但是就是没有电梯，拿着行李下楼梯不是很方便。

We stayed during the X'mas period and it's quite full so maybe that's why we got bad rooms. Still we expect more from a 5-star hotel for problem solving. Humidity was bad in our rooms and lots of water stain on the wall. My pictures may be too dark to see but it's actually quite large and bad on the wall. And it also gave a bad smell. We asked for either a dehumidifier or another room, and it took a long time, and each staff asked us to go to another person for help...and they showed up with some lemongrass aromatherapy things. I think it's an okay 3.5 star hotel, but we are disappointing given the fact it's marketing as 5-star.

The buffet is perfect you can't find nearby The room is nice and cosy with two front door separate the mosquitos

Bad customer service,can not believe why the hotel can reach to 4 star hotel with this kind of terrible customer service! 4星级酒店的服务水平太差，这种态度国内的快捷酒店都不如。

Very bad experience!!! Never ever come back!!! The hotel is totally spoiled by tourist group!So bad service and bad attitude and it doesn't matter you are happy or not, because they will received many tourist group anyway since Kandy is hotspot for people from all over the world!!! They are not worry about no customer someday. Too bad it carries good name Cinnamon. Suggest to stay Regent hotel which is 5 minutes away and has good value and service. 非常差的酒店服务，态度恶略！ 酒店已经被一群又一群的游客宠坏了，他们不怕得罪客人， 因为每天又会有新的游客来。 离它5分钟远的地方有好酒店-REGENT， 价格服务都很好，最好选择那里。

飯店不在Kandy市區內,離市區車程約15-20分,整體c/p很高,bar及餐廳環境也很好

The room

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.

liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.

Fab pool, lovely staff. Rooms are ok.

Nice hotel; would stay again.

The service was very bad, for everything staffs were like doing favor and needed to tell them repeatedly.

Schöne Anlage direkt am Fluss, ruhig gelegen. Durch die vielen Treppen ohne Aufzug nicht für gehbehinderte geeignet, bis auf den lauten Kühlschrank der Minibar war alles sehr gut. Getränkepreise sind für das Land sehr hoch undies kommen noch 30% Steuer hinzu.

Absolutely amazing!

Staff was kind

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.