连锁酒店，还是可以的，但是就是没有电梯，拿着行李下楼梯不是很方便。

连锁酒店，还是可以的，但是就是没有电梯，拿着行李下楼梯不是很方便。

连锁酒店，还是可以的，但是就是没有电梯，拿着行李下楼梯不是很方便。

We stayed during the X'mas period and it's quite full so maybe that's why we got bad rooms. Still we expect more from a 5-star hotel for problem solving. Humidity was bad in our rooms and lots of water stain on the wall. My pictures may be too dark to see but it's actually quite large and bad on the wall. And it also gave a bad smell. We asked for either a dehumidifier or another room, and it took a long time, and each staff asked us to go to another person for help...and they showed up with some lemongrass aromatherapy things. I think it's an okay 3.5 star hotel, but we are disappointing given the fact it's marketing as 5-star.

The buffet is perfect you can't find nearby The room is nice and cosy with two front door separate the mosquitos

Bad customer service,can not believe why the hotel can reach to 4 star hotel with this kind of terrible customer service! 4星级酒店的服务水平太差，这种态度国内的快捷酒店都不如。

Very bad experience!!! Never ever come back!!! The hotel is totally spoiled by tourist group!So bad service and bad attitude and it doesn't matter you are happy or not, because they will received many tourist group anyway since Kandy is hotspot for people from all over the world!!! They are not worry about no customer someday. Too bad it carries good name Cinnamon. Suggest to stay Regent hotel which is 5 minutes away and has good value and service. 非常差的酒店服务，态度恶略！ 酒店已经被一群又一群的游客宠坏了，他们不怕得罪客人， 因为每天又会有新的游客来。 离它5分钟远的地方有好酒店-REGENT， 价格服务都很好，最好选择那里。

飯店不在Kandy市區內,離市區車程約15-20分,整體c/p很高,bar及餐廳環境也很好

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.

たくさんの緑に囲まれたホテルでエントランスからとても雰囲気が良かったです。 旅の途中に泊まることだけを目的として予約し一泊しましたが部屋も素敵で朝食も大変美味しかったので、次回はホテルでのんびり過ごすことを目的としプールや食事、キャンディの街探索を楽しみたいと思いました。

Great place to stay in Kandy

Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.

Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.

Slightly retro but well appointed. nice pool and outdoor area. scenic. lots of stairs. very attentive staff. lots of food choices, not enough authentic dishes. why pasta station and sweet n sour pork? breakfast lots of vegetarian options.

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.

Overall old but good. Nice stay

As

Good hotel & staff

Service, rooms and comfort was spot on. Can do better with food options and quality.